Advisor
Desert Gate Tourism
Total years of experience :18 years, 10 Months
Guide and inform the guests about the Country, Hotel, Excursions program.
Advise and sell trips, excursions and other entertainment for the guests.
Achieving the sales target in excursions and focus on increasing sales.
Maintain good relationship with providers and suppliers of all the trips.
Build and maintain customer relationships in order to provide excellent service.
Monitor sales and generate a daily sales report.
Resolve customer complaints effectively, either by dealing with them personally or passing them on to the manager.
Communicate with guests to assess their needs, provide assistance in satisfying those needs.
Making transfers to and back from the airport.
Managed and trained a hardworking, results-oriented sales force.
Represented the firm at sales shows and exhibitions.
Communicated with clients and merchants to improve and develop business relationships cordially, in addition to maintaining constant follow-up on their feedback.
Helped in resolving critical issues related to sales, and escalated important matters to upper management.
Conducted client satisfaction surveys and analysed data for sales strategies.
Evaluated several areas for improvements in current business process and sales techniques.
Supervisor
Managed stock mix and levels and merchandise presentations to maximize buyer experience.
Worked with Human Resources in evaluation, short-listing, hiring, training and development of personnel.
Coordinated with other department supervisors and management to design department and sales objectives.
Supported General Manager in the administration of inventory control.
Managed inventory using internal ERP system.
Managed internal communications across various departments
Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel
Contact customers via calls or arranged meetings to discover their needs and requirements
Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
Provide customers with a list of available services and their accompanying prices and offer discounts when necessary
Assist clients in selecting the most appropriate service that best meet their specifications and needs
Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
Collaborate with other hotel staff to ensure clients have a good time
Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
Process and facilitate requests for customized services such as room redecoration, equipment, and switch
Coordinate and organize the details of an event such as catering, lodging, seating, and security
Overseeing the smooth and efficient running of all aspects of the office.
Leasing with couriers, dispatch teams and managing the post in and out.
Establishing stationary requirements for the office.
Identifying the training and development needs of the staff.
Coordinating and communicating activities for the office, including all employee events.
Maintaining executive calendars and meeting agendas, preparing materials used in executive presentations and make travel arrangements.
Organizing and maintaining files and office libraries of books, papers and digital media.
Researching and preparation of reports - delivering key projects to tight deadlines.
Negotiating with suppliers, purchasing supplies, maintaining leased equipment and managing stockrooms.
Training new staff members.
Arranging travel bookings.
English and German Languages