Finance & Business manager For SME and Retail
Al-Futtaim
Total years of experience :22 years, 0 Months
• Review all Finance applications and structuring deals to achieve the maximum approval rates through accuracy, strength and eligibility in line with panel bank policies with the focused on SME.
• Drive and achieve agreed KPI targets for all AFF finance and insurance product such as Customer financing through an Al Futtaim Panel bank, selling of GAP Insurance, Motor Insurance and Family Guard.
• Drive KPI's on specialist finance products.
• Manage Sales Referral process ensuring all customers are referred/ introduced to an F&I manager.
• Maintain good working relationships with AFF, Hub Teams in the transfer and management of Finance & Insurance proposals and decisions
• Advise customers on the Features, Benefits of both Islamic and Conventional finance and Insurance products and the best finance bank / institution.
• Manage reports and (MIS’s) on daily, weekly and monthly basis.
• Ensure and review accuracy of 2nd sets and payments made.
• Work with branch management to achieve sales and performance KPI's of the branch and brand.
• Managing teams of 12 to 15 sales at the time.
• Ensure sales executives are fully trained in products processes and systems required to achieve targets.
• Train the team aware of all competitor Products by doing Mystery shopping exercises and collecting data directly from competitor.
• Working towards the increasing profitability of well-established Sales Team.
• Supporting the Sales Manager to ensure the business meets its profit and volume targets.
• Maximizing profitability per unit sale.
• Exploring opportunities and managing all enquiries.
• Ensuring accurate completion of all documentation.
• Liaising with the finance companies to achieve the reimbursement of all finance commissions.
• Sell Extended Warranties and all other aftermarket items.
• Establish and maintain good working relationships with several finance sources.
• Submit paperwork to and obtain approval from finance sources on all finance deals.
• Processed all paperwork for correct title, lien information, taxes, etc.
• Submit deals to banks for funding. Outstanding track record for funding time.
• Establish and meet monthly objectives.
• Responsibility to log in sales income. Verify insurance with customer's agents, obtain deposits, and verify trade payoffs.
• Expert in Credit Acceptance Techniques & Funding.
• Submit all DMV paperwork/Online Registration experience
• Led a team of seven sales persons.
• Increased team sales by 5% by the first month and 15% by the second month.
• Increased over all dealer sales by 10% for the year.
• Achieved the target of 29, 000, 000$ a year in gross (twice).
• Created new ways to bring new prospectus customers in.
• Welcoming and appreciating prospectus customers.
• Talking with customers to understand their requirements and expectations of a car.
• Suggesting them an appropriate car model.
• Elaborating advanced features to customers using a layman's language avoiding the technical jargon.
• Conveying the superiorities of that car model over others available in the same format.
• Assuring the customer the correctness of the price of the car by emphasizing its features.
• Negotiating the price peacefully, but on a firm mental base.
• Assisting them with information of the available finance options and relevant documentation.
• Maintaining daily sales records and sending daily/weekly reports to superiors.
• Worked as a salesman finishing deals A to Z.
• Assisted the senior salesman in gathering information on the web, maintaining daily records to up sales.
• Accompanied customers in their test drives and answered promptly and smartly to their queries.
• Achieved the highest customer satisfaction by maintaining a quick pace while serving them.
• Business officer in the second half of the year, preparing reports, purchasing and banking contracts, etc.
• Searching for funding institutions to finance customers with direct and indirect lending.
• Working interest rate between clients and banks and negotiate it.
• Maximized front and back profit by 20% on each deal.
• Arranging for public relations efforts through media, purchasing advertising space, attending community events and trade shows, extensive research to find best sources for advertising.
• Answers inquiries, provides information, and clarifies the intentions and status of projects and services for the general public.
• Implements arrangements for participation in various exhibits, displays, radio taping and photographs.
• Receives complaints and maintains records regarding action taken.
• May investigate complaints and, where necessary, initiates action to solve problems.
• Prepares and maintains statistical records and prepares drafts.
• May speak at community meetings and gatherings.