Rindra Mokhtar Ramli

• Provide leadership and technical support in electronic resources management (ERM)
• Provide vision to the Access Services team.
• Oversee, supervise and lead team members. Ensure the timely and smooth operations of electronic resources major processes such acquisition, renewals, delivery, maintenance, and troubleshooting.
• Provide professional development support to team members
• Monitor, evaluate, assess and enhance the electronic resources management workflow, processes and procedures. Document all ERM policies and procedures into knowledge repositories such as Sharepoint, LibGuides and LibAnswers. Make recommendations to improve the ERM lifecycle.
• Collaborate with Reference and Collection Development team to manage the Virtual Reference Services and FAQs platform: LibAnswers. Ensure the timely response rate to users’ questions.
• Collaborate with Reference and Collection Development team to manage administer the library’s content management system: LibGuides.
• Manage the daily operations of the library’s discovery layer (Summon), E-Resources Management Systems (360 Core, 360 Resource Manager, 360 Link, 360 Marc Update)
• Maintain the Section Intranet: Sharepoint as a collaboration point as well as the electronic resources information on the library website.

Major Responsibilities:
Supervise E-Resources Team members.
Manage the electronic resources management workflow.
Responsible for access management, receipt, records maintenance, and product trials of electronic resources for the Library.
Establishing and maintaining effective relationships and communications with vendors/publishers (worldwide), subject specialist librarians, electronic resources acquisitions coordinator and other library staff through various communication methods.
Responsible for problem resolving issues resulting from upgrades, format and access changes.
Supervising staff in charge of processing of acquisitions of electronic resources & electronic records.
Ensuring the creation and maintenance of bibliographic records to make e-resources available through the library catalog.
Troubleshoots e-resource access problems and collaborates with vendors, publishers, System Librarian and Systems Coordinator to solve them.
Establishing and coordinating the processing of annual renewals for complex e-journal packages and electronic databases.
Assisting Research Team in the License Agreement record keeping as well as monitoring all library e-resource license agreements.
Creating, maintaining and analyzing statistical reports for the library's electronic resources.
Conducting research and disseminating the findings/information.
Liaising with University IT to ensure understanding and full exploitation of IT technology and infrastructure by the library and its staff.
Providing awareness, training and services in emerging and best practice library and IT tools for knowledge management and collaborative learning.
Assist in offering public services of the library, including reference and research service, library trainings, faculty research liaisons and assistance and general service assistance.

Reference Librarian
• Attend to library users’ inquiries via email, one to one consultation and desk duties
• Conducted library trainings for University community such as
o Endnote bibliographic software
o Involved in matriculation orientation classes for SMU freshmen
• Created and designed online guide for Endnote bibliographic software
• Conducted library tour for external visitors as well as new Faculty members and international students
• Implemented information sharing system by using Google Docs and Google Calendar

Webmaster
• Analyze web traffic to Li Ka Shing library website
• Co-ordinated with Research Librarians to update webpages
• Maintain and update information on the library website
• Conduct focus group and usability studies
• Conduct interview with SMU faculty members and students on their usage of the library website

Digital Library Project Implementation
Team Leader for one of the digital library components - ENCORE
• Conducted meetings to elicit feedback on ENCORE
• Conducted usability studies for new library website interface
• Set-up Wiki for sharing of information
• Conducted comparison studies on the use of ENCORE in several local and overseas libraries
• Provided input for other modules such OPAC, ResearchPro and Institutional Repository

Reference Librarian
• Developed and planned library instruction program. Coordinated and conducted library instruction workshops and classes for library users comprising of staff and students.
• Coordinated and conducted classes for staff on adding Library resources to Blackboard.
• Lectured Knowledge Management to part-time students undertaking the Specialist Diploma.
• Attended course on ‘Practical Steps toward Knowledge management in Library’ conducted by Nanyang Technological University.
• Trained staff and students in using CD-ROM and Online Databases.
• Led ‘Innovation and Quality Circle’ team of 4 employees to improve the booking of the library’s project rooms. Awarded SP NOVA award for creativity and innovation in project entitled ‘Project Room Booking System’.
• Implemented Computerised booking system for the discussion rooms.
• Developed and designed information guides with other team members.
• Managed the use of discussion rooms, study rooms and group viewing room.
• Designated as the Library’s webmaster.
• Appointed as advisor to Singapore Polytechnic’s Malay Language Society.
• Appointed to lead the library’s Staff Welfare Committee.
• Organised and maintained the reference collection.
• Supervised and allocated duties to library technicians and library attendants in the Section.
• Promoted the use of Library resources through
a. Book displays and exhibitions.
b. Compiling book lists, library guides and bibliographies to update library users of the materials which are available in the Library.
• Conducted online information searches on international databases for library users.
• Conducted orientation tours of the Library for new library users and visitors.