ADMINISTRATION EXECUTIVE
PROFESSIONAL TRADERS DMCC
Total years of experience :3 years, 2 Months
PROFESSIONAL TRADERS GROUP DMCC (Administration Executive) January 2017 to Present
Oaks Liwa Heights, JLT, Dubai, UAE
Answering calls and e-mails, setting appointment and passing messages to the right people within the organization
Creating invoices and receipts for Trainees and Traders
Processing cash and credit card payment
Manage agendas/ travel arrangements and appointments for upper management
Tracks stocks of office supplies and place order if necessary
IQOR. PHILS. (T-MOBILE UNIVERSAL Training Assistant) April 2015 - January 2017
4F, SM City 4114 Dasmariñas, Cavite
Trainer Certification Program Level 1 and 2 Certified
Peak for Performance Training Certified
8 consecutive month awarded as Top Agent of the month
Supporting trainers to train new agents
Response to inquiries about products and services
Checking and resolving a manual review for Consumer Credit and Business Credit
Coordinating with customers to provide information to activate mobile device
Handling and resolving about transferring a number from another service
Acting as one of the Supervisors receiving and handling escalated calls by entry level representative
TELETECH PHILS. (SPRINT - WLNP Customer Service Representative) May 2014 - March 2015
Bldg. F, SM Corporate Offices, Pasay City
Tier 2 Inbound agent for WLNP
Submitting a number transfer request to another service provider
Providing different resolution to complete the customer’s number transfer request
Cavite State University (Don Severino de las Alas) Main Campus, Indang, Cavite BS Tourism and Resort Management (2010-2014) Tourism and Resort Managent Organization Officer Convention Class Leader