CISCO Voice Engineer (Contact Centre/IPT)
British Telecom
Total years of experience :10 years, 0 Months
• Management and Administration of UCCE 10.5.
• ICM Scripting , ICM Database and Basic SQL.
• Management and Administration of CVP, Ingress Gateway, VXML Gateway.
• Configuring CUIC for custom reporting.
• Management and Administration of CUCM and IPT.
• Administration of Verint Call Recorder.
• Communication with Cisco TAC for problem management
Having 2+ years of experience in Implementation and Support of Cisco Contact Centre Technologies. Strong knowledge in Unified Communication Products and ICM/ UCCE/ PCCE/ CVP/ CUIC/ CUSP/ Finesse /Jabber /IPT development and deployment, including scripting, configuration and call routing
Worked on Aircel Project on Cisco setup Handling all type of reports, CVP IVR applications, Agent ID creation, Supervisor ID Creation, CDN creation, Phone Registration, MIS Reports, and Cisco checklist preparation, basic troubleshooting on Cisco setup contains( ICM, CUCM, CUBE, VXML Gateways, CUIC etc.)
• Member of Swimming Club in college. • Member of basketball team Six months Industrial Training:- • Organization : Wipro Technologies(Gurgaon) • Duration : 6 Months • Technology : Cisco contact center (Cisco VOIP) • Project: AIRCEL CCT (ICM, Call Manager, gateways, CUIC etc.)
• Done 10th From C.B.S.E board with - 67% • Done 12th C.B.S.E board with - 60% • Done B-Tech from (2009-2013) Rayat and bahra institute of engineering and biotechnology, Mohali Campus affiliated with PTU with - 67%