Senior HR Business Partner
Dasman Diabetes Institute
Total years of experience :16 years, 0 Months
Dasman Diabetes Institute is a leading Diabetes Care and Research Institute in Kuwait working extensively on diabetic patient welfare along with world class research, recognized in many international journals and associations. Recently it was awarded the Sheikh Hamdan Award for the Best Medical College, Institute or Centre in the Arab World.
At Dasman I am working with the HR Function Lead on strategic HR areas related to Organization Excellence and HR Management.
Design and review the Career Progression Framework project through Job Assessment, Levelling, and Competency Analysis.
Design the Job Mapping through Competency Analysis and Position Assessment and linking it to the Organization Structure.
Prepare the HR SOP manual for all the HR processes and workflows to increase department efficiency and to meet international accreditation standards.
Prepare the Policies and Procedures and all associated forms, based on due analysis and assessment of the work processes and flow, and in compliance with the Kuwait Labor law.
Prepare Job Description for all positions through a detailed Job Analysis covering duties, responsibilities, necessary skills, outcomes, and work environment.
Prepare the Employee Handbook for new joiners as part of Onboarding process.
Execute and manage the Change Management Scope including Stakeholder Analysis, Coaching, Communications, Training Needs Assessments, Employee Engagement and Resistance Management plans.
Lead the Leadership Development and Succession Planning Program targeted to identify the potential talent and develop them through individual CDPs.
Prepare the Compensation Review Framework for setting up the Pay Scale Structure - Salary Scales, Benefit Plans and defining Allowance brackets.
Manage the Performance Management Process and guide the Department Managers and Employees in setting up the department and individual KPIs and set up metrics to measure their performance.
Guiding the Department Managers during the appraisal cycle on employee evaluations.
Prepare the annual merit based yearly employee increments, promotions, and bonus reports.
Setting the HR department yearly Workplan and Strategy and deriving individual targets for the team.
Preparing the monthly HR Analytics dashboard reports for management review.
Prepare HR Workforce Analytic reports covering employee lifecycle of Recruitment, Performance Evaluation, Training, and all Compensation components.
Managing the entire cycle of the annual Employee Engagement survey from design to run cycle to feedback, capturing the NPS report converting feedback to people analytics report.
Working as a key contributor to the COVID 19 pandemic group handling all essential preventive measures, following Kuwait Ministry guidelines, preparing internal policy and guideline compliances, maintaining employee registries and handling important information and records.
Managing all Internal Communication channels as per the executive communication plan.
As a Senior HRBP, I provide guidance on all HR related matters to Senior Management and Line Managers and resolve complex employee relations issue.
Talabat.com is part of the leading global online food ordering and delivery marketplace family of Delivery Hero. It is the largest and most popular food ordering app in the Middle East region, connecting users to restaurants that cater to all taste buds.
Over the years at Talabat.com I have worked with the HR function lead - Chief HR Officer, on the below core HR areas:
Leading the Organization Job Analysis and Assessments to build Competency Models for Job Mapping and Organization Structures.
Designing and implementing the Reward Strategies covering financial and non-financial components of Salary Scales, Bonus and Salary Progression, Benefit Plans, and variable Sales Commission Schemes.
Conducting Job Analysis and Evaluation to update the Job Description and Competency Dictionary for all positions.
Create and review all Policies and Procedures review, design and implementation, based on due analysis and assessment of the work processes and flow.
Creating HR SOP with workflows covering all internal work processes.
Developing the HR documentation and forms to be used in different HR processes.
Preparing the annual regional Manpower Plan covering the current manpower strength, future manpower trends and vacancies.
Leading the team managing the recruitment cycle for positions on all verticals and functions for 8 regions - Kuwait, KSA, Qatar, Egypt, Oman, UAE, Bahrain and Jordan.
Directly handling the recruitment cycle for middle and senior level positions - managers, C-Level Officers, Directors, etc.
Designing the Performance Management Strategy Framework based on Objectives and Key Results (OKRs) and KPIs for annual performance evaluation.
Guiding the Department Managers during the appraisal cycle on employee evaluations.
Preparing the year-end merit-based salary increments and promotion recommendations.
Creating the annual HR and Employee Engagement budgets.
Arranging monthly company events and welfare activities for employees and families to encourage team bonding and promoting healthy-work life balance.
Responsible for regular employee satisfaction surveys based on data analytics to improve the company’s overall eNPS score.
Preparing the HRMIS reports on monthly manpower cost and yearly turnover analysis report.
Handling the Onboarding program for all new joiners.
Managing all Internal Communications throughout the company through email, employee newsletter, employee updates.
Managed the Manpower planning and recruitment plan for all departments.
•Recruitment sourcing for all verticals such as middle and senior level positions for all functions through various sources.
•Following up the entire recruitment process of screening candidates, interviews and ensuring closure of the positions with the most suitable candidate, while keeping a backup pool of suitable candidates, to ensure the best fit on the position.
•Handling the onboarding process for all new joiners from offer letter to induction including documentation in home country for international hires including off boarding process as well.
•Acting as HR Business Partner to handle all employee grievances during this induction process.
•Maintaining the weekly recruitment updates with all position and candidate details and onboarding formalities.
•Preparing the monthly HR and Admin reports to be submitted to the top management for review.
•Preparing various employee documentations.
Career Highlight:
•Prepared an extensive New joiner induction and welcome manual for all local and international hires.
•Managed international hiring drive from agencies in India and Philippines.
Maintain and update reimbursement statements, invoicing and maintaining a billing schedule
•Provide administrative support to Human Resource Department in all HR functions
•Coordinate with Project Managers for follow up and update on Projects.
•Manage the office of the top management, prepare monthly reports, presentations for projects and meetings, organize meetings, arrange travel, ticketing and hotel bookings, managing daily administrative operations and establishing work priorities, monitor the external mail and prepare the necessary replies and correspondence and direct the filing as required.
•Maintain daily schedule for top management.
• Working as an Account Manager for key accounts, managed the complete hiring cycle from head-hunting, resource database screening to matching the required profile, evaluation, schedule interviews/meetings, salary negotiation and helping understand the structure and components of the offer.
• Creating related job descriptions and posting it in Job Portals, Newspapers, Networking sites, Headhunting, and also sending mass mailers to increase applicant pool.
• Extensive screening and interviewing and testing job seekers to build a pool of applicants ready to fill vacancies.
• Responsible for maintaining live data bank, identifying in-demand practices and proactively building relations with potential candidates sourced through hunting on job portals and companies.
Part of the Outsourcing Business Division, handling the below tasks.
• Managing client relations and business development to identify new areas of company growth.
• Completing the entire recruitment process including scheduling, interview salary negotiation for recruitment of all outsourced candidates for junior and middle level positions.
• Managing the entire onboarding process, joining formalities, performance appraisal, training, salary processing and client billing for all employees on outsourced contract.
Career Highlight:
o Employee headcount raised from 70 in May ’06 to 550 YTD by aggressive recruitment drive
o Client business grown from 5 lakhs in May ’06 to est. 45 lakhs by Dec’ 07;
o Awarded the Best in Client Management from the company.
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