Tele Sales Executive
Bhatia Brothers FZE
Total years of experience :9 years, 0 Months
• Making phone calls to customer for any enquiry of orders for the products
• Provided quotations for the required enquiries from the customer.
• Processed sales order for the orders received.
• Made detailed monthly sales report for the manager.
• Visited customers for better interaction.
• Collected payments from the customer against sales.
• Develop new customers
• Completed Pre Qualification of product with the customers for new products.
• Single window person for customer (Toyota Kirloskar Motors).
• Handling customer complaints.
• Make counter measures and action plans against all the customer complaints.
• Review the preventative actions recommended in the non-conformance reports and verify corrective actions to prevent re occurrence of non-conformity.
• Collects the QA/QC reports on regular intervals (weekly / monthly) from QC members and take the appropriate corrective actions if required.
• Making Pareto and prevent the re occurrence of top defects found.
• Train all QA/QC members frequently to empower their attitude towards quality products.
• Daily working on Toyota Production System.
• Incoming quality checking of rubber compounds using Rheometer and Viscometer
• Section verification online using 10 X drawing on Profile Projector for extruded parts.
• Perform Statistical Process Capability and Measurement System Analysis (only Gauge R&R) as per plan
• Making corrective and preventive action plan against all the customer complaints
• All Pre-dispatch and in-process inspection.
• Worked in Standard room for inspection of all products during production and development of products
• Conducting in-process audits.
• Programmer & operator for Coordinate Measuring Machine (CMM).
• Made Product Part Approval Process (PPAP) documents for new developing products .
• Handled Incoming inspection in Quality Department.
• Statistical Process Control (SPC) for various components.
• Measurement System Analysis for various gauges.