Ritch Tapia

Technical Support Engineer at Prince Mohammad Bin Fahd University

• Saudi Arabia
• April 2014 to April 2014

Provide technical support to end users in terms of computer hardware and software related issues, deployment of IT assets to new faculty by performing windows installation and image deployment thru DELL XACE system and other software and Microsoft update security patch.
Conduct basic network installation of switches and routers, network cable termination, install wall jacks and troubleshoot faulty connections.
Install, setup new programs and equipment to ensure all are functioning and maintain existing computer systems, multimedia projectors and interactive whiteboards.
Manage end users inquiry directly via phone or email for other related issues.
Create application documentation and user guidelines and conduct training to end users on how to use the new equipment like input devices and advanced communication devices.
Ensure functionality and updates of school online program like banners, blackboard system and other online exam to meet its requirements.
Support, monitor and check registrar’s online ticketing queuing system and other software needed.
Support and maintain cafeteria POS system in terms of server, network connection and computer hardware and software related issues.
Assisted student, faculties and other groups in lecture hall and operate other facilities like audio and video recording, video conference using Tandberg Technology and other IT concern.
Conduct IT assets inventory and recommendation for the faculty needs.

Facilitator at ACE I.T. Solutions, Inc

• Philippines
• June 2009 to June 2009

Facilitator at MAPUA I.T. CENTER

• Philippines
• January 2008 to April 2008

Technician at TOSHIBA Information Equipment (Phils.), Inc

• July 2005 to September 2007

Department: HDD Manufacturing Engineering Department - WHQL

Facilitator at TOSHIBA Information Equipment (Phils.), Inc

• Philippines
• July 2007 to August 2007

Systems Technician at TOSHIBA Information Equipment (Phils.), Inc

• October 2007 to April 2007

Laguna

Facilitator at INFOTECH XCHANGE

• Philippines
• November 2006 to January 2007

Technical Head at The Computer Farm, Inc

• August 1998 to June 2005

Supervise and handle technician to provide support on individual and corporate clients.
Improve technical performance to meets customer satisfaction.
Computer system PC assembly, repair, upgrade and setup of operating system running on different windows platform include software updates and patches.
Conduct evaluation of hardware and software for possible compatibility issues.
Maintain and control inventory and purchase order. Conducts return merchandise agreement (RMA) in cooperation to other supplier and sub dealer.