Ritchel John Leonora

• Answers inquiries, reads & filters emails, follow up business leads
• Preparing Technical and Commercial Proposals for In-house Courses and constant coordination with clients
• Maintain effective co-ordination of trainer bookings and ensure an effective training batches
• Managing coordination of skills development events with 4-25 participants
• Drafts contract agreement for instructors
• Coordinates with instructors for events logistics & requirements fees, invoice, reports & guidelines
• Maintains and upkeep of Unified Filing System & Physical Filing System
• Designs and develops a year-round company training portfolio
• Maintains tracking of the training database, calendar, evaluations, materials and supplies
• Source out hotels in the Middle East & Overseas, review contracts & banquet event order
• Arrange flights, hotels, hotel transfers, visa letter requests & visa application of instructors & other clients
• Manages ERP system according to request & track accordingly
• Requests & reviews outlines, mini outlies & articles to be published in the website
• Managing requirements for ILM, HRCI, PMI and other certification bodies online and submit requirements of approved courses
• Requests course materials and manual from instructors, review manuals for conformity with company’s standards
• Orders manual proof for final checking, prepare and file manual printing requisition in accordance with the procedure; coordinates with printing press for production and duplication of manuals
• Checks training materials to be dispatched to the hotel for Dubai and/or Overseas Courses; maintains Seminar Preparation Check List for every scheduled seminar to ensure completeness of the materials
• Provides logistical support on administrative and liaison works (ensuring that all requirements are attended to in details, coordinates with Aramex for pick-up and delivery of seminar materials)
• Follow up with On-Site or Overseas Coordinator for the collection of daily evaluation forms, registration forms and daily attendance sheet; tabulate the daily evaluation completed by each delegate, summarize and circulate to all the concerned staffs; encode in the ERP System for records and future reference
• Additional administrative duties, basic office management: orders supplies, process approvals for payment and routine communication with personnel, finance and executive offices

• • Coordinates in all activities related to the Document Control procedure that includes all correspondences, making sure that all documents are distributed to appropriate staffs/departments
• Inputs and maintains updated record of document data into the standard registers/logs ensuring that all information are accurate
• Maintains the documents in the Document Control office under safe custody without any damage or deterioration and with easy traceability; generates the various document control procedure as required
• Prepares submittal forms and follow up approval from Consultant and other departments
• Prepares subcontractor agreements, correspondences, memoranda, attendance, monthly summary of invoices/quotations, and daily, weekly and monthly reports
• Prepares material requisition and follow up local purchase orders from suppliers
• Prepares Bill of Quantity as required for monthly collection of payments as well us preparing the summary of payments for the subcontractors
• Coordinates in all departments in the head office for admin related works and assist employees for HR related procedures
• Answers phone calls, receives and directs guests to concerned employees
• Manages the calendar of activities of Project Manager
• General clerical jobs

❖ GENERAL SECRETARY
Mastour Readymix Company
Jeddah, Kingdom of Saudi Arabia
August 14, 2011 - January 14, 2015

• Performing various executive and administrative support duties that are highly sensitive and confidential
• Planning and coordinating arrangements for professional meetings and conferences
• Coordinating in office management related activities for the managers
• Composing memoranda and letters in response to questions
• Providing advisory to all employees on company employment policies and procedures
• Checking monthly invoices from different departments
• Reading and screening incoming reports and correspondence, making preliminary assessment and organizing documents
• Coordinating and facilitating the General Manager’s calendar to arrange meetings, appointments and conferences
• Making travel arrangements and hotel bookings of the General Manager and Department Heads
• Recommending actions to be carried on for staff claims, staff requests, office expenditures like supply and equipment needs.
• Coordinating with the Philippine Embassy for job hiring approval
• Assisting employees for contract signing and matters like leave, loans, suspension, termination, resignation, transfer forms, accident reports, service request and custody
• Collecting and recording daily production and submittal of daily and monthly reports of the factory to department heads
• Maintaining daily time records of all employees through manual or biometrics system
• Preparing salary cards of employees and submit to Accounting Department in preparation for the monthly payroll
• Maintaining systematic filing of clients and employees’ records for better usage of files
• Coordinating with courier service for sending and receiving documents locally and internationally
• Receiving guests/customers and directly send them to concerned individuals
• Receiving and screening phone calls
• General clerical jobs

• Deal directly with customers either by phone, electronically or face to face and provide assistance as needed
• Respond promptly to customer inquiries, handle and resolve customer complaints
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments and complaints and make reports
• Record details of action taken
• Liaising with different departments
• Manage administration, general clerical jobs
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Attends meeting and taking minutes and relay to the department head
• Acting as a contact between the company and its existing and potential markets
• Representing the company at trade exhibitions, events and demonstrations
• Making correspondence, responding to emails and memorandums
• Advising on forthcoming product developments and discussing special promotions
• Making and summarizing monthly reports and submit to the Admin Manager
• Producing additional marketing communications, such as flyers, brochures and exhibition-related projects