IT Engineer
LANDMARK GROUP
Total years of experience :10 years, 4 Months
Implementation of IT infrastructure across all the clubs in the UAE (35 clubs) and outside territories (12 clubs) JOR, KSA, BHR, KWT.
Engage in new store openings, refurbishments and office shifting projects.
Planning, coordinating, and implementing IT infrastructure as per the layout.
Liaise with vendor and other IT personnel for problem solution.
Procurement of IT assets as per the requirements.
Cordination with ISP for new internet and telephone connection.
Provide 2nd and 3rd level IT support.
Monitoring and managing all tickets and calls raised through helpdesk ticketing tool Manage Engine to ensure all support tickets are handled effectively and expeditiously.
Helpdesk Manager to lead a team of 7.
Respond to service incidents within the time specified in any Service Level Agreement (SLA).
Provide basic training and advice to end users.
Support and troubleshoot business applications like Oracle, CRM (Service cloud, sales cloud).
Support POS application (Members first).
Install, Upgrade, support and troubleshoot Windows, 7, 8, 10, MAC and other Microsoft office applications.
Customise desktop hardware to meet user specifications and company standards.
Inventory management.
Maintain endpoint system manager (antivirus) Sophos for servers and clients.
Administer and manage Active directory and file servers.
Installation and troubleshoot of printers, scanners, barcodes, POS and other peripheral devices.
Installation and configuration of IP phones Cisco, Avaya, and Nortel.
Installation and configuration of Access Controls(KM TRONICS, PCI cards).
Perform Data backup through Xepero Backup Software on daily basis
Installation, configuration and troubleshoot Email clients(IBM LOTUS NOTES, OFFICE 365).
Configure Meeting room Schedulers (Resource Express) and Wireless presenter (We present) for meeting rooms.
Configuration of VLAN switches, access points and monitor, upgrade Wireless controller.
Installation and configuration of Firewall for secure network.
• Identify record and report on all IT components that are under the control and scope of Configuration Management.
• Ensure incident management by restoring normal service operation at the earliest and minimizes adverse impact on business operations.
• Ensure standardized procedures are used for efficient and prompt handling of changes.
• Identify and measure key performance indicators, recommended solutions to evaluate if changes are achieving desired results.
• Accurately assesses customer expectations and translate them to deliverables that meet business needs.
• Diagnose and resolve technical issues.
• Laptop and Desktop troubleshooting.
Sathyabama University (Chennai) 2008 -2012
St.John's MHSS (Chennai) 2006 -2008 68.58%
