Training Officer
Anantara Dubai The Palm Resort & Spa
Total years of experience :12 years, 11 Months
Part of the pre-opening HR & Training Team. On-boarding new associates, ensuring a smooth transition into the Anantara brand. Responsible for delivering brand trainings, liaising with departmental managers to initiate service skills training based on guest reviews and monitoring all trainings in the hotel. Well -versed in UAE labor law, Taleo trained, conducting recruitment events and solely responsible for our monthly recognition drives.
Key Achievements
• Single handedly managing the training function for the resort
• Reduced costs by sourcing different training vendors and managed to save money in the annual training budget
• Delivering supervisory skills training and training the trainer course
• 100% training compliance with Food Safety and health & safety regulations
Recruited to support rebranding into a Hilton Hotel, guiding trainings and record keeping in line with Hilton Worldwide standards. Responsible for the entire life cycle of an employee from recruitment to retirement. Working as a standalone HR personnel reporting directly to the Hotel Manager.
Key Achievements
• Reduced turnover from 4.1% to 3.5% by implementation of various recognition programmmes and employee events
• Supporting departmental managers to conduct all performance management in line UK labor law
• Establishing HR policies in line with company policies and HR best practices
• Managed recruitment for all employee levels and worked with NGOs to employ locals
• Created the annual payroll budget and processed monthly payroll
Working as a first point of contact for all employees for any HR and payroll queries. Completely accountable for record management on the online HR database (HR.net) and payroll system (PAMS). Working in a team of four reporting directly to the HR Director.
Key Achievements
• Reduced absenteeism from 9.8% to 5.1% through strict absence policy supervision
• Implemented a recognition calendar to celebrate achievements for different departments monthly
• Assisted HRD in formulating and rolling out HR policies to facilitate organizational change
• Assisted as a note taker on all disciplinaries and grievances meetings
• Conducted group assessments and interviews for university students to select hotel intern
• Responsible for development of two HR Interns.
Recruited for the new position created on the basis of my work as an intern for a month. Worked \nalongside HR Officer to experience various HR functions such as employee relations, recruitment and induction. Was extensively involved in conducting assessment centres for bulk recruitment and new starter paperwork. \nKey Achievements \n• Organised work placements for school/university students \n• Promoted to HR Assistant within six months
Successfully completed my dissertation on work life balance of women performing low skilled labour in the retail sector.
Successfully completed my dissertation on popularity of mobile phone brands.
