Executive Assistant
Educap, Bukhatir Group
مجموع سنوات الخبرة :10 years, 1 أشهر
• Regular interaction with the Group C-Suite as well as Senior Leadership teams for all major Clients, ensuring Confidential Document Management
• Conserved Manager’s time by routing correspondence; drafting letters and documents; collecting and analysing information and initiating telecommunication
• Coordinated Communications, track & follow up on requests, prioritising the ones most important / urgent
• Handled all Travel arrangements for the General Manager
• Efficient Calendar Management for the General Manager of 3 Business Units as well as the management of 2 Conference Rooms
• Writing, Distributing & following up on Agendas & Minutes for important meetings, including logistics such as booking & preparing the facilities, Handouts, Refreshments, etc.
• Designed & implemented a Records Management System on a shared platform, increasing the efficiency of the department by 30%, especially in times of handovers for holidays / replacements
• Prepare & distribute Presentations and reports for the Manager, tracking Staff KPI completions, appraisal statuses, holiday approvals, etc.
• Management of Office Supplies & compliance of the Company’s Code of Conduct
ADDITIONAL RESPONSIBILITIES IN PROJECTS
May 2018 - Oct 2019
• Delegated and Assigned tasks to team members for Projects and followed up for On Time completion, accelerating the performance delivery of the department by 50%
• Also prioritised tasks for the team through Timelines, Smartsheets, Delivery Trackers, Process Mapping & Event Storming, enabling them to increase their productivity and spend portfolio. Resulted in growth of Company without an increase in the team size
• Managed End to End Project Reporting with the help of Status Reports, Trackers & PowerPoint Presentations
• Assisted in building of Budgets, Strategic Business Plans and Business Road Maps for 3 Business Units
• Assisted to establish the category management structure including indirect areas of Marketing, Energy, IT, and HR services
• Mapped manpower requirements and designed efficient organisational structures for a Facilities Management company with the help of a computer aided facilities management solution, resulting in reduction of resource by 25%
• Mapped manpower requirements and designed efficient organisational structures for a Catering and F&B Company using technology to optimise, resulting in reduction of resource by 20%
• Conserved Managing Director’s time by routing correspondence; drafting letters and documents; collecting and analysing information and initiating telecommunication
• Efficient Calendar Management for the Managing Director and Partner of 2 Companies as well as the management of the Conference Rooms
• In charge of the Backoffice Support & Management for the MD as well as team of Advisors reporting to the MD
• Processed application forms, managed filing & other administrative back-office work, creating an efficient and effective support system for the Financial Advisors
• Prepared Client Presentations & Reports for the MD, including preparation of Educational material like Product Newsletters & Social Media Campaigns on Company Products and Services.
• Handled all Travel arrangements for the MD, ensuring Comfort while keeping Company Expense to a minimum. Also acted as the Business Travel Desk for Team’s travel arrangements.
• Writing, Distributing & following up on Agendas & Minutes for important meetings, including logistics such as booking & preparing the facilities, Handouts, Refreshments, etc.
• Managed the recruitment & onboarding of the Team from 5 people to 35 people
• Day to Day Management of the Employees, Payroll Management through WPS, Labour Guarantees, tracked & coordinated the staff visa applications and renewals, including liaising with PROs and Govt. Agencies etc.
• Creating & Implementing a Personnel Development Programme for Sales Teams & Support Teams, in collaboration with industry experts, to increase revenue & quality of personnel, including inviting guest speakers & holding seminars, etc.
• Assisted the reformation project of the company from Freezone (FZE) to Limited Liability Company (LLC)
• Handled the relocation of Company Offices, and the design & setup of the new premises
• Organised promotional events & seminars, with invites, booking venues & refreshments, including a 2 day Company Launch Event with over 150 Clients.
• Maintained the standard of the office space by liaising with cleaning services and keeping an equipment inventory of all Office Supplies, Fixtures and Fittings
• Increased the Revenue for the Company by good Customer Service, through the call centre & handling the registration desk for the Studio
• Maintained records of each batch, handled complaints, and any other related issues for current and past dancers and students
• Promoted events through Print and Social Media. Also explored creative methods of publicity and advertising to increase awareness about events around the community such as Flash Mobs, School & Corporate Workshops, etc.
INDRA GANDHI NATIONAL OPEN UNIVERSITY New Delhi, India Master's Degree, English Literature January 2012
DELHI UNIVERSITY - Lady Sri Ram College New Delhi, India Bachelor's Degree, English Literature June 2009