Ritika Verma

• Upheld company standards, contributing to overall brand
reputation.
• Facilitated payment transactions swiftly and accurately.
• Managed inventory of supplies, reducing unnecessary spending
and waste.
• Streamlined daily operations with effective scheduling and task
delegation.
• Cultivated positive relationships amongst members through regular
interaction and engagement activities.

• Ensured a smooth guest arrival experience through attentive
service.
• Maintained high standards of cleanliness in all restaurant areas.
• Improved customer flow during peak hours by managing checkout
queuing effectively.
• Reviewed customer feedback to sustain quality standards of the
establishment.
• Led staff training initiatives, resulting in elevated team performance.

• Provide exceptional customer service to residents, addressing
inquiries, resolving concerns, and offering assistance with day-to
day needs
• Handle resident complaints and issues, finding solutions that
ensure satisfaction and maintaining positive community
relationships.
• Organize and coordinate community events, activities, or meetings
that promote resident engagement and satisfaction.
• Improved response time for maintenance requests, reducing
resolution time by 11%.

• Carry out services such as meet & greet, reception, parcel
handling, inspections, lettings viewings, and ad-hoc tasks, ensuring
excellent front-line service to residents and other customers on the
phone, in writing, and person.
• Administrative duties include conducting right-to-rent checks,
processing invoices, processing tenancy termination notices, and
producing system reports.
• Assisting on open days and resident events.

• Welcoming and greeting the guests on Check-in days.
• Professionally serving food and alcoholic beverages.
• Setting up the restaurant for service.
• Looking after the cleanliness of the restaurant and maintenance of
cutlery, crockery, and glassware.

• Directed team of tele-sales executives to achieve consistent daily
calling targets and enhance lead generation.
• Reported lead status, follow-ups, and conversion updates to
sourcing managers and channel partners daily.
• Coordinated client site visits during weekends and peak hours to
facilitate discussions with sourcing managers.
• Managed high-profile clients, ensuring timely follow-ups to optimise
closure rates.
• Trained new staff members for enhancing telesales efficiency.