Customer Service Representative
Emirates Driving Institute
Total years of experience :11 years, 1 Months
• Deal directly with customers face to face and occasionally by telephone or email.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide pricing and course information abiding to RTA rules and regulations.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Keep records of customer interactions and transactions.
• Prepare and distribute customer activity reports.
• Maintain administration and customer databases.
• Communicate and coordinate with internal departments.
Assistant Backline Technician (Internship)
• Follow specific guidelines of stage plan.
• Maintaining effective communication with Operations, Venue Management, Production team, Audio and external suppliers to make sure event runs smoothly from set-up, during the event and breakdown.
• Liaise with Production Managers for build up.
• Coordinate with Audio team and artists to perform signal tests and sound check.
• Be on standby during the event in case of necessary changes according to Artist or Stage Manager.
• De-rigging post event and doing inventory checks.
• Work with the Production and Site Managers to execute objectives for the event.
• Assist with the overall event strategy, planning and delivery process at the venue.
• Liaise with clients, vendors, suppliers, sub contractors and venue management to execute the event’s requirements.
• Coordinate with A/V Suppliers, production team and artist/talent to perform a sound check and event run-through before the day of the event.
• Work with appropriate colleagues to develop and deliver the event specification and ensure that the style and calibre of the event meets the objectives of the event organizer.
• Assist with all event-related administrative records (databases, spreadsheets, illustrations) and make sure they are kept up to date.
• Manage a range of crew onsite.
• Assist with the management and maintenance of the equipment inventory as required.
• Maintain strong communication skills to keep good lines of communication open between internal departments and external suppliers.
• Attends to customer calls with complaints, billing, as well as technical issues, making sure every concern is addressed and resolved correctly.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem; and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Builds connection with customers through developing rapport and assure that the customer is happy and satisfied.
• Achieves personal and team metric goals such as Customer Satisfaction surveys, Quality Assurance, and Average Handle Time.