SPS-Business Partner - Section Head
Saudi Air Navigation Services (SANS)
Total years of experience :16 years, 9 Months
A transformed investment sector of the General Authority of Civil Aviation (GACA). Responsible for providing air navigation services in the Kingdom of Saudi Arabia. Managing contracts for the support and delivery of products, services and projects to six airports in the South Region including (facility, safety, security, IT, office space, logistics, transportation, car pool, parking lots, landscape, hospitality and sanitization) Created a detailed business plan and engaged stakeholders in cross functional meetings to streamline business operation Identified suitable projects and obtained required government permits and budget spending Short listed and conducted interviews for new recruitments
During my tenure with Zain, I started as a Process Supervisor in a start-up department. This position expanded my understanding in business operation. I was recommended for more responsibilities, thus, promoted to manager. I continued to progress and was given more responsibilities to manage new start-up projects regionally. Start-ups enhanced my business acumen, communication skills and emotional intelligence, exceeding company goals every time.
Positions Held in Zain:
Retail Experience Regional Mgr
Customer Experience Regional Mgr
SME & SOHO Regional Manager (South & West)
Business Sales Manager
Service Account Manager
Commercial Support & Process Supervisor
Enhanced customer satisfaction by 70%, reduced employees’ stress and improved company’s image by developing several process that eased the coordination between shift supervisors and sales agents in tracking complaining walk-in customers Developed a two year work schedule instead of a monthly schedule to enhance work plan for a team of 30 sales executives. Enhanced schedule was applied to all flagships in the Western Region Reduced customer waiting time by more than 60% Developed several processes that increased customer satisfaction and raised sales team moral & productivity applied to all flagships in the Kingdom.
2004 - 2005 HR Supervisor Arabian Pipes, Riyadh
2003 - 2004 Tadawul Broker Saudi Fransi Bank, Riyadh
2002 - 2003 FOREX Sales Manager Mishaal Business Int. Group, Riyadh
2001 - 2001 COOP AlBawardi Group of Companies, Dammam / Riyadh
2000 - 2000 Flight Reservation Operator Saudi Arabian Airlines Al Khobar
1993 - 1996 Second Mate on Barges Saudi Aramco, Marine Dept. Safaniyah