Receptionist cum Admin Assistant
Golden Relief Resources LLC
Total years of experience :8 years, 9 Months
• Screening telephone calls, enquiries and requests, and directing calls or handling them when appropriate.
• General office administration duties such as handling incoming mail, arranging dispatch and courier services, filing and other ad-hoc duties as and when required.
• To preserve confidentiality of sensitive information at all times.
• Answer calls in professional and efficient manner and attend to walk in guests.
• Mainly focusing on Front Office duties.
• Handling administrative duties namely doing paperwork, filing, etc. To liaise with company dispatch for any documents to be sent out and distributes the mails or documents to relevant personnel.
• Assist walk-in guests, visitors or purchasers.
• Prepare daily staff attendance, monitor and records their in or out for outside meeting or appointment.
• To ensure office supplies such mineral water/newspaper subscription/pantry items, stationary and cleanliness of sales gallery in a good hand and systematically.
• Other duties as assigned.
• Answer phones and transfer calls to the appropriate employees.
• Greet and assist visitors with visitor badges or escort them to an office or meeting room.
• File data and perform other routine clerical tasks as and for other departments as needed
• Handle questions about the business or offer brochures with business information.
• Take messages and make sure they get to the appropriate employees.
• Accept and sign for packages and distribute mail.
• Occasional filling, bookkeeping and scheduling.
• Maintain a pleasant appearance of the reception area or lobby
• Order and maintain relevant office supplies for effectiveness of personal duties
• Operate a variety of standard office machines, including a personal computer and a variety of computer software.
• Establish and maintain effective working relationships with co-workers, supervisor and the general public
• Perform Reception duties in an efficient, professional and courteous manner.
• Maintain regular consistent and professional attendance, punctuality and personal appearance
• Pursue personal development of skill and knowledge necessary for the erective performance of the role
• Receiving and updating correspondence to the managerial level
• Maintaining daily and weekly report and reporting directly to the manager
• In charge for enrolling new admission
• Attending phone calls & handling customer queries
• Preparing daily and weekly reports and secretarial duties perform.
• Maintain an accurate record for all Documents related to back office.
• Follow up on client inquiries and complaints.
• Prepare and submit proposed budget for approval for Office Income and Expense.
• Receives, opens, and distributes incoming mail; initiates and/or or transmits inter-office memorandums and notices.
• Prepares student registration, and withdrawal packets; maintains and updates student waiting/contact lists and/or bus transportation routes; notifies parents/students of available vacancies, withdrawals and/or suspensions.
• Maintains, receives, and responds to requests regarding student files including, but not limited to, enrollment/withdrawal, attendance, A.D.A, test scores, transcripts, bus transportation, course grades, and health/immunization and lunch eligibility.
• Educating customers on non-repayment issues relating to dues & repercussions thereafter.
• Ensuring no lapses in front office operation.
• Filing important documents and date entry.
• Coordinated with other departments to resolve customer escalations (issues).
• Dealing with walk in customers & solving customer queries.
• Assisting in the training of new customer service representatives and associates
• Attended telephone calls for new and existing customers.
• Coordinated with other departments to resolve customer escalations.
• Worked on office network, Internet and company website.
• Maintaining daily and weekly reports.
• Educated (Informed) customers on non-repayment of dues & its repercussions.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Prepared Monthly MIS (Management Information System) and weekly reports for the management.