IT Support
Concord
Total years of experience :16 years, 1 Months
Plan for capacity, performance and services availability of all server and storage in line with business needs .Work with application/project teams and 3rd party partner to plan design and implementation new IT Infrastructure, to meet existing and growing needs of business
Administration of Active Directory 2008, 2012 and messaging environment (Exchange 2010)
Install, secure, maintain troubleshoot administer and upgrade Microsoft Windows server 2012, 2008 with all required server roles on assigned servers
Install and Secure maintain, troubleshoot administer Microsoft Exchange server include Exchange Mail Storage and Backup
Manage the email network of the remote user with secure mode system access
Assisting the Business Systems Manager in the successful implementation of IT projects
Monitor Datacenter assets for tracking information
Coordinate with vendor and resource engineer and ensure effective completion of all installation Hardware, Managing the IT infrastructure
Supervise and manage the IT team in their day-to-day activities
Monitoring and maintaining IT systems and networks
Supervising the IT Helpdesk
Install, secure, maintain troubleshoot, administer and upgrade Microsoft Windows Server operating system with all requirement server roles on assigned
Install, secure, maintain, troubleshoot, administer manage user and upgrade Microsoft Active Directory
Install, secure, maintain, troubleshoot, administer manage users and upgrade Microsoft Exchange server including Exchange mail stores
Managing and maintaining all windows infrastructure servers (DHCP, DNS, WSUS)
Administering corporate antivirus infrastructure (Symantec Endpoint Protection Manager) (Formulating procedures/policies and implementing them)
Provide tier 3 support to end users, Documenting all policies and procedures
Reviewing and re-building the corporate desktop build as and when necessary
Monitoring network performance to determine whether adjustments need to be made
Installing configure and troubleshooting network router, switches, load balancer and secure devices
Administration, and configuration of all networking devices including Cisco Firewall, Switches, Cisco Wireless Controllers ( assign routing protocol and routing table configuration and administration )
Administering VPN tunnels for Remote Branch Office connection to Main Office, and remote access
implementing, supporting, configuring and troubleshooting hardware, software and applications
Performing configuration backups and disaster recovery operation
Maintain Network servers, Gateways (Patton )
Administration of Active Directory (Windows 2008) and messaging environment (Exchange 2007)
Install, secure, maintain troubleshoot, administer and upgrade Microsoft Windows Server operating system with all requirement server roles on assigned
Install, secure, maintain, troubleshoot, administer manage user and upgrade Microsoft Active Directory
Install, secure, maintain, troubleshoot, administer manage users and upgrade Microsoft Exchange server including Exchange mail stores
Install computer networks such as local area network, wide area network the internet and other data communication system
Managing and maintaining all windows infrastructure servers (DHCP, DNS, WSUS)
Administering corporate antivirus infrastructure (Symantec Endpoint Protection Manager) (Formulating procedures/policies and implementing them)
Provide Level 2/3 Support and troubleshoot to resolve issues
Monitor performance and ensure system availability reliability
Monitor system resource utilization, trending and capacity planning
Configure and Install various network devices and services (e.g., routers, switches, firewall)
Reviewing and re-building the corporate desktop build as and when necessary
Administration, and configuration of all networking devices including Cisco Firewall ASA, Ironport Access Layer Switches, Cisco Wireless Controller
Administering VPN tunnels for Remote Branch Office connection to Main Office, and remote access
Administering Terminal Server for Remote Branch application access
Administration, configuration, and updates of POS Systems along with its backend server Infogenesys
Managing corporate email security and administration of Symantec Messaging Gateway
Project References:
1) Network Infrastructure Upgrade
Role : Network Technical Support Team: produced required documentation as reference for the project planning migration and transition from old to new network infrastructure, Core switch, web proxy cisco ironport
2) Network and Server Implementation / Pre-Opening
Role: Project Manager Support : Installation and configuration of whole network infrastructure and Data center, Cisco wireless control, Hp servers
3) IP CCTV Implementation
Role: Technical Engineer / Team member :Installation of IP CCTV, EMC, VSS, DVRs, NVRs
4) Network and Server Implementation
Role: IT Support : Design Network infrastructure and windows server 2008, VPN, Cisco Router, Switch configuration, Hyper V, File server, Remote Desktop server, Centralized Storage ISCSI, Xerox Print server, CCTV
5) Network and Server Implementation
Role: Team Member: Installation and Configure of FC Storage, Backup System, VMware/Hyper V
6) Implementation of Symantec messaging gateway and Symantec endpoint protection
Role: Technical Team Member
Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
Email account administration, i.e., account creation and management and distribution lists on Exchange 2003
User account administration, i.e., account creation and management and password resets on Active Directory
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Safely package equipment for branches and arrange for the transport of the equipment
Works with other IT team members regarding new branch builds and upgrade
Administration of BRIGHT software, i.e. creating user and password reset etc
Computer Engineering(Hardware& Network) from Luna Institute of Engineering Technology, Kerala Recognized by Govt. of Kerala Reg No :9634/d/2005
Computer Hardware Engineering