Sales/ Marketing
Metro International LLC
مجموع سنوات الخبرة :16 years, 6 أشهر
• Identified new market opportunities for Metro business expansions.
• Maintaining and developing relationships with existing potential customers in person and via cold calling to arrange meetings with potential customers to prospect for new business.
• Responding to incoming email and phone enquiries.
• Acting as a contact between company and its existing and potential markets.
• Gathering market and customer information.
• Representing the organization at trade exhibitions, events and demonstrations.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Negotiating the terms of an agreement and closing sales.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer
• Liaising with suppliers to check the progress of existing orders
• Checking quantities of goods on display and in stock
• Recording sales and order information and entering into a computer system.
• Reviewing our own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers' businesses and requirements.
• Making accurate, rapid cost calculations and providing customers with quotations.
• Feeding future buying trends back to employers.
• Attending team meeting and sharing best practice with colleagues.
Developed and sustained relationship with potential and existing customers.
Maintaining Customer Purchase Order and executing in time.
Prepared clear sales analysis, as well as sales reports, sales-order status, sales agreements, in time proposals and presentations.
Maintain MIS for management review.
Actively supported sales team.
Promoting companies products & services to identified and prospective clients.
Filing, Documentation, Customer service and admin work.
Optimized sales by collecting and analyzing information.
• Level ll technical support for Dell, Acer & E-machines desktop, laptop & networking devices
• Handling customer technical problems related to software, hardware & networking issues via email/phone
• Assists customers by diagnosing problems and providing resolutions for technical service issue
• Uses troubleshooting techniques and tools to identify the products that are defective and follow guidelines in issuing services calls
• Remote operational support for client computer systems mostly Windows2000/XP/NT/Vista
• Monitoring the system status and collect the system status information for status reporting
• Educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies, researches and provides input on unique or recurring client issues
• Monitors and tracks issues to ensure accurate solutions
• Involved in revenue generation activities with current, Norton Acer, E-machines & Dell clients
• Review and distributes pertinent cross - functional information.
• Assist in data capture to facilitate problem resolution
• Escalate more complex technical issue to level lll technical support
• Selling affected computer hardware and software components (Dell, Acer & E-machines) to clients in USA, Canada & UK.
I have selected the dissertation topic based on the “Impact of information and Communication Technology on Logistics Industry”. I have chosen DHL –World Wide Express and logistics for doing this dissertation. I have chosen this topic because I complete my graduate in Information and Communication Technology Engineering; this makes me more interest to do this research.
Successfully completed the project "Implementation of Biometric Recognition System Using MATLAB” as a part of the final year curriculum. It includes both voice and face recognition system. Each of these system utilized different form of DSP (Audio signal Processing and Voice Signal Processing).The voice recognition algorithm is based on Mel frequency cestrum coefficients and vector quantization where as face recognition is based on Eigen face and principle component analysis. Witch is initially capable of providing high security systems in airports enable to identify known criminals/terrorists. Here coding is done using mat lab new version and this project was done in Calicut International Airport, Kerala