Internal Control Officer (Ic)
Mashreq Bank
Total years of experience :12 years, 2 Months
- Management of customer complaints via CRM in coordination with Customer Care Unit to ensure resolution of complaints.
- Monthly MER reporting.
- To keep a track of the SOPs, SLAs, OPM documents for revision and update on regular basis.
- Coordinate with sales team and prepare mandatory reports on deferrals, buyouts, mystery shopping or any other ad hoc reports whenever required.
- Monthly & Quarterly RCSA submission in Kalypto.
- Reject management reporting with root cause analysis.
- Monitor & follow up on ONR with sales coordinators.
- To conduct regular visits to direct sales offices and check calling activities, applications and clean desk policy adherence by DST.
- To report frauds to F&I for further investigation.
- To provide incentive data to IPU team in Dubai and resolve discrepancies as per SLA on monthly basis.
- Prescreen all the sales submissions documentation and policy parts in order to minimize sales error for all retail products.
- Act as the sales focal point and coordinate with Partner Units (Credit/CAM Dubai/Doha OPS/CAU Dubai) and the Sales Team.
- Build and implement innovative tools/processes to make smooth processes and ensure accuracy.
- Preparing daily and monthly MIS on sales achievements/submissions and any other data requested by Management Team.
- Consolidate data for developing various presentation and MI for crisp reporting.
- Follow up on sales applications and make sure that these are processed as per agreed TAT.
- Train and coach new joiners in the sales unit for new processes and policies, help to reduce sales rejections.
- Looking after the account opening process for the respective loan proposal. Ensuring to checking KYC and other supporting documents.
- Ensuring the documents are checked and scanned through EDMS for initiating Account Opening Process.
- Pulling out the Credit Bureau Report to check the financial strengths before processing the new loan application.
Construction of financial statements for credit appraisal.
Conducted risk analysis of SME clients.
Monitored collection activities of existing portfolio.
Tracked and keeping record of disbursement to different sectors.
Gave input of client information in “Oracle Flexcube UBS” software.
Initiated loan origination process in the software.
Potential industry analysis for financing.
Financial data analysis.
Prepared payment voucher and journal voucher.
Gave input of information of bills in the software.
Kept record of advance payment and adjusting in the software.
Prepared statement of the fixed assets and depreciation schedule.
Prepared report of Intercompany transaction.
Processing of Import LC
Gave input of inward and outward remittance information in the system.
Return (Remittance) reporting to Bangladesh Bank.
Issuing Export numbers to the clients.
Accepting the bills from the clients and register them in the register book.
Giving input the information of remittance letter in the central database.
Duplicate and Triplicate EXP forms cross checking.
Preparing statement of duplicate and triplicate EXP forms for reporting purpose to the Bangladesh Bank (Central Bank).
Giving input of the payment information in the system.
Fund transfer reconciliation in the system.