Riza Arquiza

•Supervise daily floor operations, ensuring tables are clean, set, and guests are seated promptly.

•Process cash and card transactions with accuracy; reconcile cash drawer and prepare end-of-shift reports.

•Train and mentor new service staff on POS system use, cash-handling procedures, and customer-service standards.

•Manage table reservations to maximize seating capacity and turnover rate.

•Collaborate with kitchen and bar teams for smooth order flow during peak hours.

•Recommend menu items and upsell beverages and add-ons to enhance guest experience and drive sales.

•Uphold the restaurants reputation through professional behavior and presentation.

•Maintain clear communication between front- and back-of-house teams to resolve guest inquiries efficiently.

•Collaborated with team members to fulfill customer orders accurately and on time.

•Demonstrated a strong work ethic and maintained a positive team spirit during busy periods.

•Stayed informed on food service standards, brand promotions, and latest industry trends.

•Led a high performing sales team to exceed targets by 30% annually.

•Improved team performance by mentoring and training new hires on sales techniques and customer engagement

•Developed strong client relationships, resulting in a 40% increase in repeat business.

•Analyzed sales data, generated performance reports, and presented actionable insights to senior management.

•Conducted inventory audits and managed stock levels across multiple store locations to ensure product availability.

•Exceeded sales targets and KPIs through strategic planning, motivational leadership, and targeted upselling.