51Talk English International Limited
51Talk English International Limited
Total years of experience :7 years, 7 Months
• Engaging students in curriculum through online classroom
• Monitoring student's progress relative to their individual course schedule and ensured to follow all the guidelines as appropriate.
• Providing timely and appropriate feedback to student for their assignments and lessons.
• Maintaining a positive attitude and demonstrated enthusiasm during engagement with students and co-workers.
• Administer assessments to students according to and within prescribed time guidelines.
• Completing all required documentation to monitor and assess student performance.
• Conduct business in a professional manner to minimize or eliminate customer complaints. Handles the complaints and questions in the same manner as stated, making sure that the manager is kept informed and able to assist, if necessary.
• Develops and maintains the customer's goodwill by providing assistance to the customer, demonstrating an interest in the customer, devoting time to the customer and practicing courtesy towards the customer at all times.
• Informs regular customers of new products or services.
• Listens to and resolves service complaints. Maintains inventory and follows company’s policies on inventory control.
• Collects money from customers, makes change, and records transactions on customer invoice.
• Provide assistance and support to company personnel.
• Address customer service inquiries in a timely and accurate fashion.
• Provided accurate and appropriate information in response to customer inquiries.
• Structuring an efficient call back strategy to drive productivity levels and build strong customer relations.
• Developed effective relationships with all call center departments through clear communication.
• Handles all escalated customer services issues regarding pass collection action.
• Assessed delinquent accounts for possible collections actions.
• Provided exceptional customer services to all clients.
• Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.