رضوان افضال

I'm a Branch Operations Manager in Bank Alfalah Pakistan limited

i am a Branch Operations Manager in Bank Alfalah Pakistan limited.

I'm a Branch Operations Manager in Bank Alfalah Pakistan limited

• Manage complete branch operations ensuring compliance with bank policies and SBP
regulations.
• Implement AML, KYC, and audit strategies to achieve Satisfactory audit ratings.
• Control branch expenses and cash ratios to maximize profitability.
• Supervise clearing, remittances, collections, and ATM/cheque book issuance.
• Oversee reconciliation of GL accounts and timely submission of reports to Head Office
and regulators.
• Conduct staff training, goal setting, and performance appraisals to build operational
excellence.
• Ensure customer satisfaction through superior service quality and issue resolution.

exceptional customer service performance.
• Successfully managed high-volume branch operations ensuring zero audit objections.