Solution Architect/SME
IBM Pakistan
Total years of experience :16 years, 6 Months
o Etisalat Pakistan (PTCL) BSS Transformation (2014 to 2017)
Completed BSS Transformation (design & implementation) for B2C, by following eTOM Service Oriented Architecture (COM/SOM) for PSTN, xDSL, GPON, IPTV & OTT technologies.
o Ufone-PTCL BSS Synergy (2017 to 2019)
Completed BSS Transformation & service automation (design & implementation) for 100+ business processes, to roll out 3G/4G services across Pakistan, which were involving CRM, ESB, OM, IM, PnA, IN, HLR, PSA, CBS/OCS & SMSC etc systems.
o Etisalat Pakistan (PTCL) Order to Cash Framework (2018 to To-Date)
Have completed solution designing, user acceptance testing and implementation of 70+ numbers of high impact & complex Change Requests (Order to Cash) which were involving Siebel CRM/SR, IBM ESB (ACE), Oracle OM, IBM IM, Nokia PnA, Web/App channels and ZTE Billing systems.
o HDM (TR069) System Implementation (2012 to 2013
o HPOSS (HPSA & NNM) Upgrade & Optimization (2010-2011)
o Implementation of 360 view support console for Contact Centers (2012)
o Implementation of Centralized support management system for all PTCL regions
o OSS Transformation by Implementation of Centralized and Regional NOCs for PTCL network Fault, Configuration & Performance management, across Pakistan using HPOSS (HPSM, NNM)(2008-2009).
LDI & Broadband systems operations management for Corporate Customers.
Computer Science