رضوان بوت

Managing the first concept digital store in
middle east for Peugeot vehicles.
Creating brand awareness and reinforcing
Peugeot’s leadership in innovation and
technology.
Peugeot’s digital transformation which entails
adopting a consumer-eccentric strategy.
Aspiring to be a customer connected brand
with efficient digital processes for a seamless
customer experience.
Pitching the product benefits to visitors and
generating leads for sales.
Monitor/implement new retail activities to
increase leads generation, test Drive and
conversion rates.
Constantly look for opportunities for
performance improvement and drive new
projects to innovate our go-to-market
approach (campaigns, retail formats, events,
etc).
Lead media & marketing agencies to develop
effective tactical campaigns and on-ground
activation to hit sales objectives.
Analyze leads from third party marketing
agencies running the marketing campaign for
the brand and convert them to sales.
Provide feedback to marketing agencies for the
leads generated to further enhance the lead
quality by reaching targeted audience.

Achieve and exceed the allocated sales target
for new units, trade-ins, accessories, insurance
policies and traditional and non traditional
auto loans from banks.
Deliver the highest levels of customer service,
thereby creating customer loyalty and repeat
sales.
Adhere to company procedures, particularly
around cash and credit handling, to ensure
safety of cash and minimum bad debts.
Constantly improve and update knowledge of
product range, features and benefits.
Maintain awareness of automotive industry,
paying particular attention to new features,
technical developments, market trends,
competitor analysis, selling techniques and
customer handling skills.
Complete used car appraisals and quotes
within set time frame to increase efficiency
and sales.
Follow-up with current and new customers via
telephone inquiries and showroom walk-ins.

Managing and mentoring a team of 5 staff
within the customer experience team.
Responsible for immediate response with the
world’s warmest welcome to business at all
customer touch points including walk in
customers, web inquires, telephone calls and
converting them into meeting/ telephonic
meeting and appointments.
Continually strive to improve employee
engagement and implement strategies to
significantly increase the score for employee
survey.
Manage, suggest ideas and implement
strategies for improving all customer service
values.
Overall accountability for assigned customer
experience team relative to operational goals,
personnel requirements.
Assuring the efficient use of number of tools to create voice of customer.
Leading, training and managing the Net
Promoter score program for country wide
Toyota branches on corporate level.
Ensuring World class delivery of hospitality at
all stages of customer life cycle.

Focusing on customer service and supervise the
entire team to ensure efficient and smooth
operations for producing excellent feedback and
guest satisfaction.
Achievements:

Certified departmental trainer.
The only one "employee of the year" of 2012.
Recipient of gold performance certificate from
Institute for Hospitality Management (IFH).
The best seller certificate of Rotana Rewards
membership card in October 2011.
Completed cross training at HR - learning &
development as department coordinator.

Responsibilities:
Managing and mentoring a team of 8 staff
within the Front Office Team.
Receiving guests in a professional and friendly
manner, satisfying guest expectations from
arrival through to departure.

Managing and mentoring a team of 10 staff
within the call center.
Responded to inbound service calls in a fastpaced,
high-volume call center.
Entertained the walk-in customers in business
Center.
Worked as a key account manager and looked
after different corporate accounts.
Achieve daily and monthly targets according
to the standards set by the company.
To ensure that each and every customer gets
the solution to his problem.
Analyze different issues and escalate them to
the relevant department for their resolution
for the improvement of company image.

Achievements:

Top sales person for the month of January
2006 with 70 sales closed in a month.
Set the record for highest sale in one day
which is 14 sales in February 2006.
Responsibilities:

Tele sales for inbound calls, emails and web
inquiries from all over Unites States of
America
Ensuring the incoming inquiries are responded
immediately and converted to sales.
Maintaining the global ratio of 25 % sales and
continues push for more.
Managing, tracking and following up on leads
by calling them, conducting sales
presentations through the phone and screen
sharing.
Lead generation through prospecting and
referrals.