رضوان الهاشمي, Senior System Administrator

رضوان الهاشمي

Senior System Administrator

AlDayfe Holding Co

البلد
المملكة العربية السعودية
التعليم
الثانوية العامة أو ما يعادلها, Times Inc
الخبرات
23 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 6 أشهر

Senior System Administrator في AlDayfe Holding Co
  • أشغل هذه الوظيفة منذ أغسطس 2012

Hp Prolliant, 380G9, 110, 150 G6,
Acer Altos g330MK2,
Fujitsu PRIMERGY RX300 S6,
Dell T610, T410, T310, T110, T320

Firewall : Fortigate 200D

Wireless Bridge : Rocket M5 & M2, AIRFIBER 5HXD, High Beam 5AC etc with Long distance support.

Routers : 1700, 2500, 2600 Series routers.

Switches : 1900, 2900 Series Catalyst Switch

Data Centre : Rack Management, Servers Mounting, Storage Mounting

Application : ERP (Focus), Exchange Server 2010,

Backup : Veritas & Acronis

ERP System : Focus 6.5 & Focus 9 and Resorts 5.0 (Mutakamil)
Cloud : Office 365 Admin Portal for Exchange and Administration.
TECHNICAL SUPPORT / TROUBLESHOOTING

•Providing Remote support to multiple Locations of Al Dayfe Holding Co. across the Kingdom of Saudi Arabia in shared delivery.
•Managing Windows Servers(2003, 2008, 2012, 2016, 2019) with Hardware support and up-gradation (Application Servers, Exchange Server 2010, Domain Controllers, Additional Domain Controllers, File Server, Antivirus Server, Terminal Servers, HR Application Server, DAG Server).
•Office 365 Admin portal for Exchange and Administration.
•Managing and Maintaining the Data Center (Rack management, Implementation according to changes and Planning of Preventive maintenance of Devices).
•Working on ITIL Process (Incident, Change, Problem and Capacity Management)
•Working as

Technician في AlDayfe Holding Co
  • يناير 2015 إلى يناير 2016

Internal Training)
•Certification in Lenovo PC Artitechture
•ITIL foundation (Internal Training)



Certified Saudi Council of Engineering


•Certified by Saudi Council of Engineering as a

Sr. Customer Support Engineer في Nokia Seimens Networks
  • الهند
  • أبريل 2008 إلى يوليو 2012

Supporting 100+ servers, working in 24x7 with a L2 team to keep the infrastructure 100% up Coordination with multiple teams to drive the change management,

•Installation, managing & Troubleshooting Operating System, Active Directory, DNS, WINS, DHCP, FSMO roles, IIS, Trust relation, replication, Cluster, Group Policy, user’s rights
•Deployment of MS Security update
•Work on RFC and attending CAB/TAB for any change needed in delivery (Change Management)
•Incident review and working on crating PR to reduce the tickets in delivery wherever needed
•Working on performance issue
•Problem Management
•Change Management
•Capacity Management
•Incidents Tickets, escalated by previous level
•Symantec antivirus issue
•Ensuring documents are up-to-date related to delivery
•Creation of SOP
•Hot fix and Patch Management
•Performance Monitoring

في Cms Infostems pvt. Ltd
  • يناير 2010 إلى يناير 2011

Man Shared Success with us” Excellence Award

desktop support في CRIS (Northern Eastern Railways)
  • الهند
  • يناير 2006 إلى مارس 2008

Working in 24x7 with a Windows team to keep the infrastructure of CRIS 100% up Coordination with L3 Team
Managing / troubleshooting (L2 level Support) over 32 Servers having four domains using Microsoft Windows 2003 Server and Microsoft Windows 2000 Server, Terminal Servers, , Database Server, Backup Servers, Antivirus Servers and providing solution as per the SLA in 24x7 environment to keep the infrastructure of CRIS 100% up

•Monitoring of Link and Logs as Down time, ISDN Voltage, Ports blocking, ACL Implementation, checking TX/RX Load values, checking backup link, Checking and checking of ISDN PRI Status.
•Co-ordination with vendors and central time to find out the problem if Link is down and assuring backup link is up. Escalation of Down-link to all the concerning teams and efforts to get link up ASAP.
•Installation and maintenance of Advance Servers 2000, 2003 and NT Server and Workstations.
•Installation and configuration Active Directory, Group policy and Resultant set of Policy.
•Backup and restore of system state and drives through ntbackup utility and users profiles through veritas software.
•Providing support to Remote Locations using RDP and WIN VNC.
•Software deployment on Windows 2003 server .
•Good knowledge over level of Raid 1, 0, 5.
•Responsible for the daily operation, monitoring, troubleshooting, and maintenance of the Local Area Network (LAN) and

في Cms Computers Ltd
  • الهند
  • يناير 2007 إلى يناير 2008

•Handled the new Server Installation, Desktop Installation and Troubleshooting.
•Designing and assign LAN as per company requirements.
•Executed the Configuration of Proxy Servers and ICS.
•Trouble shoot client end OS, Mail and printing problem
•configuration of Intranet, File Servers, Print Server
•Managing Several other sites on call basis having network in Domain/Workgroup Environment.




Award
•Excellence Award

FMS Engineer في CMS Computers Ltd
  • الهند
  • يوليو 2005 إلى ديسمبر 2005

Provided support for, Implementation, managing and trouble shoot of Servers, PCs, Laptops, Lotus Mail and OWA and Outlook Client Support Through MAPI, Asset Management, 3rd party vendors Coordination.
•Configure VPN Clients (Cisco, Nortel)
•Maintaining IT policy procedures .
•Along with user critical systems, proving cost - effective to the company
•Operational interaction with service providers for monitoring Leased lines and WAN
•Vendor management
•Inventory management
•Provide remote support on Satellite location’s desktops and Laptops.
•Health Check activity of Data Center on daily basis.

Hardware and Network Engineer في InfoTech Computers
  • باكستان
  • أغسطس 2003 إلى يونيو 2005

As per Company’s Acquired AMC

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Times Inc
  • في Integral UniversityUptech
  • يناير 2003

Distance Mode

الثانوية العامة أو ما يعادلها, Times Inc
  • في Integral UniversityUptech
  • يناير 2003

Distance Mode

بكالوريوس, Times Inc
  • في Integral UniversityUptech
  • يناير 2003

Distance Mode

بكالوريوس, Times Inc
  • في Lucknow University
  • يناير 1998

One Year

الثانوية العامة أو ما يعادلها, Times Inc
  • في Amirudaulla Islamia College
  • يناير 1995

الثانوية العامة أو ما يعادلها, Times Inc
  • في Centennial Higher Secondary School
  • يناير 1993

Specialties & Skills

Database Servers
Installation
Administration
System Administration
ACTIVE DIRECTORY
ANTI VIRUS
MANAGEMENT
OPERATING SYSTEMS
SERVERS
SYMANTEC PACKAGES
TROUBLESHOOTING