Operation Manager
BAF Cafe
Total years of experience :18 years, 10 Months
• Training of emplyees as per US-HSE, VETs and Preventive Medicines Department specification and guideline.
• Ordering all the metarial as per forcasted budget and maintain the buffer to keep all suppies consistent.
• Resolve the grievances of employee.
• Daily team managment meeting to meet assign sales targets.
• Explore new ideas to improve existing system.
•Find new opportunities to grow the sale and transactions.
• Tracking logistics.
• Periodic progress meetings and assign daily task to Managements.
• Strong follow-up for keep maintain the P&L.
• Developed, delivered, and maintained comprehensive training materials.
• Support to team for those need assistance with procedures, policies & technical support.
• Look after for all brand standard compliance at restaurant level. • On job training to all staff for customer care and satisfaction. • Tables visit to get the feedback of customers to ensure team as per band specification. • Help Restaurant Manager to find new opportunity, Fix all them by making a action plan. • Strategic including training plan of the supervisor and Staff members. • Plan for the LSM to growth the translations and sale as well. • Do the forecasting for the day, like food preparation. • Assigned task to all supervisor and follow-up after the task completions. • Resolve the grievances of Employees. • Up to date all inventories transaction on ERP. • On going follow-ups on MCP's. • Complete all check list and make a action plan to fix all opportunities on daily basis.
• Look after all the accounts payable and receivable. • Ordering of Diesel, Petrol and lubricants as per consumption and forecasting as well. • Meet new corporate clients in order to meet the forecasted target. • Coordinate with Shell Pakistan for all site maintenance and repair work. • Train to the staff about safety and security major as per shell Pakistan. • Check the all gain and loss on daily basis and find new opportunity for sale growth. • Ensure to fully compliance on mystery shoppers.
Out door credit cards sale and meet sale target
I was handle all task front of the house which assigned by my superiers.
Obtain the degree of Bachelor in commerce.