Head Compliance
Aircel Ltd
Total years of experience :25 years, 7 Months
Handled profile of Retail & Customer Service
1. Aircel as Compliance Head - Andhra pradesh(india) June ’12 to till date
• Handling the entire EtoE CEF management process for the Circle.
• Handling Total of 62 distributors along with 400+ APP outlets for the process.
• All the provisioning for prepaid & postpaid.
• Handling the Entire Audit on TERM & VTM for the CEF`s.
• Responsible for total Activations for the Circle across all the Channels(Distributor, APP, DST & DSA)
• Training & Channel meets (Distributor & Retailer).
Aircel as Retail Head - Odisha(India) April ’11 till May`12
• Handling total Circle Retail of COCO `s & DODO`s.
• Responsible for the sales for prepaid, Postpaid, Tertiary & Handsets
• Responsible for achieving Revenue targets and the P/L of the Outlets.
• To open franchisee outlets & drive revenue.
• Ensuring business growth of over 10% Quarter on Quarter basis.
• Carrying out audits for cash, inventory, and handsets to ensure zero discrepancies.
• Responsible for compiling MIS reports on store’s performance.
• Involved in key projects like driving VAS(Value Added Services) sales & revenue.
Aircel as Zonal Manager - CSD Nov 2008 - March’2011
Job Profile:
Zonal CSD Head for the Vizag Zone handling the Sales & Service operations for Retail, on-boarding QRC, Credits, Collections & Retentions .
Core Functions:
Retail
• Handled COCO`s & DODO`s across the Zone.
• Responsible for the sales for prepaid, Postpaid, Tertiary & Handsets
• Responsible for achieving the P/L of the Outlets.
• Achievement for the targets assigned as per AOP in Prepaid, Postpaid & Revenue
• Audit both Internal & External along with Inventory management.
• New Rollouts concepts for ASK(Aircel Seva Kendram) & SIS(store in Store )
On-Boarding
• Handling the entire EtoE CEF management process for the Zone with outsource Agency.
• All the provisioning for prepaid & postpaid.
• Co-ordination for Audit on TERM for the CEF`s
• Training & Channel meets (Distributor & Retailer).
QRC
• Handling the entire CRM for the Zone & make sure it is closed as per TAT.
• Co-ordination Distributors & Retailer through (RHL) Retailer Help Line for QRC
Collections & Retentions
• Responsible for the Collection from all the Allocation.
• Make sure the collection to be targeted month on month as per the assigned target.
• Sub Base Management.
• Project phase Located in Hyderabad was a part Retail Rollout and was handling the Retail ops initially for the starting phase. (Nov 08 to April `09)
• Handled the Relation & Retention for the Cluster for Voluntary & Involuntary Churn.
• Handled a Team of total of 25 no`s where 4 are direct reportees, 5 Store Managers & 15 Mini Stores Executives for the portfolio.
• Conducting Customer Meet Programmes for Rapport Building across the Cluster.
• Co-ordination with the Sales & Collections for Active Base Management.
• Co-ordination with the Credits for decreasing Churn & Fraud.
• Qualitative and analytical statistics on Churn, Retentions, periodic Active subscriber base,
•Active Non-users & FBD minimize stagnation of the same and convert them to users via Tele-calling activities in co-ordination with Sales.
• Handling of Various projects for Retention & Churn Management.
• Had Exposures to Retail, Activations & Retail Roll out in the Tenure.
• Was one of the Key Member for Starting Branch & Customer service Operations in Tirupati.
• Have also handled the portfolio of Corporate Relationship Manager in Hyderabad during the tenure.
• Responsible for all the transactions indulged in the shift.
• Handling the guest Relations.
• Preparing packages for Fit’s & Groups.
• Handling the groups Arrival & Departures & preparing their Itinerary.
• Training staff for multi-skilled jobs.
• Meeting the local VVIP clientele for business promotion.
• Handling situation during the time of crisis.
• Worked as Head of the Department with the capacity of 30 Staff strength for 7 Sub Departments.
• Preparing packages for Fit’s & Groups.
• Preparing MIS for the Management.
• Attending of Policy Decision Meetings.
• Training staff for multi-skilled jobs.
• Meeting the local VVIP clientele for business promotion.
• Handling problematic situation during the time of crisis.
MBA Punjab Technical University(D.E) 2009-2011 B.A Berhampur University (D.E) 2002-2005 ISc , (Intermediate , 10+2) C.H.S.E. 1993-1995 10Th(Matriculation) I.C.S.E. 1993