Store Supervisor
Gulf Marketing Group
Total years of experience :7 years, 9 Months
● Overseeing salespeople, cashiers, shelf stockers, and other employees.
● Managing finances and preparing an annual budget.
● Keeping records of expenditure, sales figures, and employee performance.
● Evaluating the supply and availability of stocks, and profit-margins.
● Implementing measures to avoid stock damages, theft, and wastage.
● Monitoring shelve stocks and product displays, and the general appearance of the store.
● Investigating market trends and offering products that would appeal to customers.
● Addressing customers' requests, comments, and complaints.
● Motivating employees to achieve targets.
● Training new staff members and scheduling shifts.
● Assist in the management of daily store operations, including opening and closing procedures, cash handling, and customer service.
● Ensure that the store is clean, organized, and well-maintained at all times.
● Provide excellent customer service, addressing customer complaints and resolving issues in a timely manner.
● Supervise and train store staff to ensure they meet performance standards and achieve sales targets.
● Manage inventory levels, ensuring that the store has sufficient stock to meet customer demand.
● Monitor sales and revenue, making recommendations to improve store performance.
● Ensure that all staff adhere to company policies and procedures, including health and safety regulations.
● Provide regular reports to the Store Manager on store performance and staff performance.
● Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
● Ensure minimal stock loss manage stockrooms
● Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
● Apply creative techniques to achieve / exceed the store sales target
● Ensure has the required stock levels to maximize the sales
● Weekly audit the store administration and resolve discrepancies if any
● Manage the daily roaster, leave and grievances of the retail staff
● Maintain the visual merchandising standards at the stores all the time as per set VM standards
● Promote the Club Apparel Loyalty Program of the company for repeat sales
● Supervise the store and provide feedback to the Area Manager with regards to the employees and products
● Ensure awareness and vigilance at all times of security in the store without any negligence
● Must be updated about the various brands of 9the group for suggestive selling to the customers
● End to end store operations responsibility
B grade