Rizwan Mahmood Papa

• VeriPark is a software house specialized in providing multichannel delivery, customer relationship management and loan origination solutions to financial institutions.
Key Projects
• State Bank of Mauritius (SBM) - Veritouch MS Dynamics CRM implementation.
• Jordan Islamic Bank (JIB) - Veritouch MS Dynamics CRM implementation.
• Etisalat - Microsoft CCA implementation.
• SAIB Egypt - Veritouch CRM, Internet Banking and SMS Banking.
• Dubai Islamic Bank - Veritouch CRM Campaign Management Module implementation.
Roles & Responsibilities
• Currently engaged in a solution transformation and delivery assignment with an African Bank (SBM) for customer relationship management product.
• Managing delivery and implementation of a program in CRM, Internet banking and Mobile banking for a reputed bank in Egypt.
• Responsible for successful delivery of the assigned projects and programs within budget, schedule and ensuring high quality standards.
• Ensure and establish project management standards, processes and practice for successful delivery and implementation.
• Responsible for client engagements and relationships.
• Presentations, Consultative Sales.
• Participation in RFP response, pre-sales demo and POC.
• Participation in Project Management Office activities.
• Functional and business consultation to other projects.

PMP and ITIL Foundation Certified Project Manager.

Key Projects
• Customer Communication Module for all Samba products.
• Integration of Credit card management system with T24 Core banking system.
• Credit Origination System project, a vendor product from 3i-Infotech Ltd (Feb 2010 - Jan 2012; Project Value: $0.38 m, 15 members).
• New Business Strategy Manager, a vendor product from Experian (Feb 2010 - Jan 2012; Project Value: $0.18 m, 5 members).
• Wealth Management System a vendor product from Polaris Software Labs (Mar 2008 - May 2009; Project Value: $2.73 m, 20 members).
• EMV Chip Card Issuance (May 2009- Dec 2009; $1.1 m, 6 members).
• Credit Bureau enquiry for retail products (Oct 2007 - Mar 2008; $0.8 m, 3 members)
• Debt Burden Calculator.
• FICO Scoring.
• PCI compliance
• Automation of Credit Card Delivery and Returned Mailers.

Key Projects
• Customizations for Credit Card launch in Samba Dubai.
• Mobily cobranded cards issuance.
• Low limit card issuance.
• Taqseet card issuance.
• Migration of Credit cards management system from Citibank RCC to FDI Vision Plus.
• Migration of in-house systems like Credit New application processing and Credit cards services application from client server platform to Intranet web based application.
Roles & Responsibilities
• Requirement gathering, Impact Analysis, Design, Development, Testing, Implementation and Support.
• Preparation of Requirement Definition Document and Functional Specification for the projects in coordination with the business team.
• Preparation of HLD, LLD, Architecture diagrams, Test Plans and Implementation Schedule.
• End User Coordination for User Acceptance Testing, Training and Project Implementations.
• Impact Analysis for any local developments.
• In-charge of domain mapping to technical requirements.
• Involved in the process of Fit-Gap Analysis, Effort Estimation and Delivery.

Polaris Software Lab Ltd Chennai, India
Project Engineer/Developer Oct 2003-Sep 2005
• Polaris Software is one of the world's most sophisticated financial technology companies offering state-of- the-art, comprehensive solutions for core banking, corporate banking, wealth management, asset
management and insurance solutions.
• Major KRA's were design, development of Web based applications, Integration testing and Coordination of User testing activities.
• Designed and developed critical programs for HDFC APS - Credit Origination System for HDFC Bank,
Chennai.
• Designed and developed critical modules for Intellect Credit Cards Product and Risk Management & monitoring in Cards.
• Played a major role in studying and designing the functionality for various modules of HDFC Application
Processing System.
• Responsible for mapping and designing the entire functionality of the HDFC APS system as Use-Case
diagrams, Collaboration diagrams, Activity Diagrams and Sequence diagrams.
• Played a major role in developing the major programs for Intellect Credit Cards product - AFU module like Card Booking Entry and Verification, Scoring Process, Card Number Generation, and Reissue
Verification process.
• Played a major role in making the entire Intellect Cards application support Multi-Country, Multi-Branch,
Multi-Entity, Multi-Currency, Multi-Lingual Implementation and Internationalization.
• Developed the Fraud detection and early warning system for risk management in credit cards.
• Played a major role in designing, implementing and testing the various Credit Card modules.
• Played a major role in providing technical support to the Canara Bank Onsite team.
• Prepared User Manuals and System Manuals for the various Intellect Card modules.

Mega Mind Computing Solutions (P) Ltd Chennai, India
Software Engineer May 2002-Oct 2003


• Mega Mind Computing Solutions Pvt Ltd (MMC) is a solution provider in the field of Information
Technology providing services in Software Consulting, Customized Software Development, e-Business
Services, IT Executive Search, Corporate Training and Software Training.
• Designed, developed, tested and implemented Production Planning and ETEL PROD projects.
• Developed the Purchase Order module, Stock details module in Production Planning Project.
• Developed a program that captures the requisition of the material from the service engineers.
• Developed programs that can issue the interoffice memo from one department to another department regarding change of materials from department to another department.
• Involved in developing Call Center Module for ETEL Prod Project.
• Developed Complaint logging module, Customer Master Maintenance and Query Module.
• Developed programs that could display Zone wise call details, Area wise call details, Service engineer call
details, Customer wise call details (Open calls, Pending calls and closed calls)
• Played a major role in Design and Development of Web based applications, implementing and testing.