BSS Consultant (Telecom IT Operations)
IBM
Total years of experience :19 years, 3 Months
>SME for FTTH and IPTV Services from IT BSS/EAI prospective.
Working as a consultant in IBM on Mobily KSA managed services and transformation project.
>Responsible for operational enhancement of BSS operations and an SME for upcoming BSS applications transformation projects.
>Responsible for gap analysis of existing BSS operations to get improvements implemented for enhanced customer experience.
>Work areas span from Order management, service fulfillment, middleware operations, Mobile number portability, credit control & collection and operations SLA improvement.
• Performing Operations and Support activities (Singl.eView + HUAWEI CCBS) Billing System
• Shell Scripting for Billing System (Different Alert Generators - Log Reader, Data Base, Rating, Billing, Space Issues)
• Worked as a part of requirement definition team for the rating and billing modules for new billing system.
• Performing UAT for the migration to new billing system (Invoices Verification).
• Performing operations of billing system Billing and Rating.
• Development and implementation of new tariffs regimes.
• Now configurations and maintenance of Provisioning System.
• Performing data mapping/migration from the current system to new system.
• Member of team for successful migration & launch from Singl.eView to new billing system HUAWEI CCBS.
• Development/Configurations & testing of new packages.
• Performing reconciliation from switch nodes files (mediation) and billing system CDRs.
• Coordination with other departments to ensure reconciliation between different systems.
• Coordinating different engineering cutovers.
• Performing Billing operational activities w.r.t Post and Pre Monthly billing.
• CDR collection/reconciliation/analysis w.r.t. revenue assurance.
• Charging and rating validations for the auditing and comparison with other systems.
• PLSQL Development of DWH Financial Reports.
• E-billing and SMS alerts to subscribers for Monthly Billing.
• Manage and Monitor the Data and Financial Clearing House.
• Handling international roaming related billing issues.
• Provide the Monthly TAP Revenue reports to Finance department. Also generate Network/Services usage reports and other ad hock basis reports for the Marketing department.
• Detect and monitor Fraud and High usage activities.
• Configuring and testing new charge scenarios in Charging Module.
• Maintaining ACL list for control access of users.
• Configuring and Maintaining Provisioning system and services from Network and Billing side.