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Ray Jayson Aragon, IT Technician (Contractor)

Ray Jayson Aragon

IT Technician (Contractor)·RQ Construction LLC – US Naval Base,

Philippines

Bachelor's degree, Information Technology

Work experience

Total years of experience: 8 years, 11 months

IT Technician (Contractor)

June 2023 - August 2025

RQ Construction LLC – US Naval Base,

Guantanamo, Cuba

June 2023 - August 2025

• Deliver comprehensive IT support across end-user devices, including computers,
printers, and mobile equipment, both onsite and remotely, using BMS Kaseya ticketing
system.
• Handle provisioning tasks such as imaging and configuring new computers via OS
Deployer, managing user accounts, and administering onboarding/offboarding
processes.
• Manage password resets, folder permissions, and identity access across Active
Directory, Microsoft 365, Azure, and Exchange environments.
• Administer software tools and systems including Bluebeam, Adobe, Autodesk, Oracle,
and McCormick.
• Maintain asset inventory and procurement workflows using Snipe-IT to track, monitor,
and document all IT equipment.
• Document operational and troubleshooting procedures using IT-Glue to build a robust
internal knowledge base.
• Provide end-to-end CCTV system administration including user access provisioning,
device removal, and integration with Verkada systems; act as liaison with Verkada
support for issue resolution.
• Collaborate with cross-departmental teams to resolve incidents and fulfill service
requests efficiently, ensuring operational uptime and service quality.
• Adapt to high-security protocols and technical demands of working within a U.S. military
base, demonstrating exceptional discipline, confidentiality, and adaptability.

Company industry:
Construction & Building
Job role:
Construction and Building

Project Management Lead

June 2019 - May 2023

Bell Canada (via iQor Iloilo)

Iloilo, Philippines

June 2019 - May 2023

• Led a high-performing team of Subject Matter Experts (SMEs) in delivering performance
improvement initiatives.
• Implemented KPI monitoring dashboards, improved reporting accuracy, and identified
coaching opportunities across multiple teams.
• Spearheaded onboarding for new SME hires and standardized training materials to
improve ramp-up efficiency.
• Collaborated with senior leadership to present strategic insights, risk mitigation plans,
and continuous improvement projects.
• Played a key role in exceeding client SLA targets and process optimization for long-term
scalability.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Information Technology

Loyalty Representative

January 2015 - February 2016

Dish Network (via SPi Global)

Iloilo, Philippines

January 2015 - February 2016

• Delivered retention-focused customer support to U.S. subscribers by resolving billing,
service, and equipment concerns.
• Navigated complex account information and used persuasive techniques to reduce
churn.

Company industry:
Business Process Outsourcing (BPO)

Technical Support Representative

June 2013 - November 2014

Centurylink (via Teletech)

Iloilo, Philippines

June 2013 - November 2014

• Provided first-line technical support for internet and telecommunication services for U.S.
customers.
• Assisted with troubleshooting hardware installations, modem/router configurations, and
connectivity issues.

Company industry:
Business Process Outsourcing (BPO)

Education

West Visayas State University

January 2019

January 2019

Bachelor's degree, Information Technology

Philippines

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
ENVIRONMENTAL FIELD SERVICES
Intermediate
ENVIRONMENTAL FIELD SERVICES
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English
Beginner
Filipino
Beginner

Training and Certifications

Certifications
Lean Six Sigma Yellow Belt (CLSSYB)
Certified Continuous Improvement Practitioner
PC Maintenance
CompTIA A+ Core 1 (220-1101
MS-102: Microsoft 365 Administrator (Tenant
Microsoft Certified: Azure Fundamentals