Online and Retails Store Operation Manager
The WOD Guys FZ LLC
Total years of experience :9 years, 5 Months
o Spearhead the overall management of online and retail store operations, ensuring smooth daily functioning ensuring alignment with company goals and objectives.
o Develop and implement operational procedures to optimize productivity, streamline workflows, and enhance customer satisfaction.
o Develop pricing strategies and stock control, optimizing profitability and consistently meeting sales targets while inspiring and guiding staff members to achieve outstanding results.
o Spearhead the end-to-end process of recruiting, training, supervising, and conduct performance evaluations for team.
o Drive business development by maintaining strong relationships with existing clients, delivering exceptional customer service, and fostering loyalty and repeat business.
o Proactively manage day-to-day interactions with influencers, providing ongoing support, guidance, and maintaining open lines of communication to ensure alignment with brand objectives.
o Manage the brand's photoshoot process, overseeing the selection of locations, themes, model styling, and equipment showcasing, ensuring high-quality and on-brand visual representation.
o Proficiently utilize Shopify software, leveraging its features and functionalities to manage e-commerce operations.
o Coordinated with clients while attending to complex needs and requirements, demonstrating exemplary customer service.
o Managed event operations, by coordinating with all parties, overseeing event stages, and effectively resolving problems whilst working under pressure.
o Interpreted and summarized event logistics, including registration and attendee tracking, presentation, and materials.
o Developed and negotiated detailed proposals that met client requirements.
o Delegated roles and responsibilities for event team members.
o Organized and oversaw catering, decorators, entertainment, musicians, etc.
o Evaluated company budgets when choosing the most effective combination of quality entertainment and décor while maintaining within budget.
o Strategized contract negotiations to determine acceptable prices with clients and contractors.
o Ensured budgets were strictly adhered to while planning event specifications.
o Utilized my keen eye for detail to analyze and evaluate the venues before event commencement
o Collaborated with CEO to ensure executive duties were carried out effectively.
o Spearheaded accounting, logistics, and reviewal of PRO admin & HR records.
o Orchestrated the reconciliation of bank statements and provided administrative support.
o Managed residential and commercial properties on behalf of the owner and the tenant while ensuring client satisfaction.
o Established sales, contracts, finances, and initiated positive customer relations.
o Collected and recorded rent payments security deposits commissions.
o Launched and headed research on UAE water resources and usage, while liaising with international organizations to identify potential partners for water-saving products to be used in new building projects.
o Drafted, translated, and reviewed press releases for events led by the group and monthly newsletters sent to members and media.
o Responded to enquiries from the public and government organizations related to activities, events, and general group information.
o Provided formal Arabic communication for all events, including translating the invitation, speeches, and press releases from English to Arabic.
o Organized the Intercollege and Interschool Environmental Public Speaking Competitions by persuading companies for sponsorships and collaborating with universities in the MENA region to attract student participation.
o Analyzed evaluation forms and conducted the follow-up reports after events.
o Coordinated the Water Footprint Assessment Course by initiating invitations and executing follow-ups with all participants, while developing and documenting event reports.
