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Roan Ramirez, CO-OWNER/FOUNDER- OPERATIONS MANAGER

Roan Ramirez

CO-OWNER/FOUNDER- OPERATIONS MANAGER·CHARSON’S RAM COFFEESHOP CO. LLC

United Arab Emirates

High school or equivalent, Computer Science

Work experience

Total years of experience: 19 years, 6 months

CO-OWNER/FOUNDER- OPERATIONS MANAGER

January 2024 - Present

CHARSON’S RAM COFFEESHOP CO. LLC

Dubai, United Arab Emirates

January 2024 - Present

• Proven ability to oversee all aspects of café management, including staff supervision, inventory control, customer relations, menu development, and
financial performance.
• Entrepreneurial and hands-on Coffee Shop Owner with extensive hands-on experience in team leadership, and business growth development,
comprehensive experience in managing daily operations, and leading high-performing teams.
• Skilled in overseeing all aspects of café management, including staffing, inventory control, budgeting, menu development, and customer service
excellence.
• Actively involved in front-of-house operations and bar service, ensuring quality standards and exceptional guest experiences. Strong leadership and
organizational abilities with a proven track record of maintaining efficient operations and building customer loyalty.

Company industry:
Catering, Food Service, & Restaurant

OPERATIONS MANAGER

January 2024 - Present

CHARSON’S RAM COFFEESHOP CO. LLC

Dubai, United Arab Emirates

January 2024 - Present

• Proven ability to oversee all aspects of café management, including staff supervision, inventory control, customer relations, menu development, and financial
performance.
• Entrepreneurial and hands-on Coffee Shop Owner with extensive hands-on experience in team leadership, and business growth development, comprehensive
experience in managing daily operations, and leading high-performing teams.
• Skilled in overseeing all aspects of café management, including staffing, inventory control, budgeting, menu development, and customer service excellence.
• Actively involved in front-of-house operations and bar service, ensuring quality standards and exceptional guest experiences. Strong leadership and organizational
abilities with a proven track record of maintaining efficient operations and building customer loyalty.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

F&B and BD/MARKETING OPERATIONS MANAGER

January 2024 - June 2024

hadero

Dubai, United Arab Emirates

January 2024 - June 2024

• Conduct regular inspections to ensure compliance with health and safety regulations.
• Analyze financial performance and prepare reports for senior management.
• Oversee overall operations of the food and beverage department.
• Develop and implement strategies to maximize revenue and profitability.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system
improvements to achieve the companys marketing goals.
• Promoting the companys existing brands and introducing new products to the market
• Gathering, investigating, and summarizing market data and trends to draft reports.

Company industry:
Catering, Food Service, & Restaurant

F&B and BD/MARKETING OPERATIONS MANAGER

January 2024 - June 2024

HADERO COFFEE BUSINESS LLC

Dubai, United Arab Emirates

January 2024 - June 2024

• Conduct regular inspections to ensure compliance with health and safety regulations.
• Analyze financial performance and prepare reports for senior management.
• Oversee overall operations of the food and beverage department.
• Develop and implement strategies to maximize revenue and profitability.
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system
improvements to achieve the companys marketing goals.
• Promoting the companys existing brands and introducing new products to the market

Company industry:
Catering, Food Service, & Restaurant

SENIOR RESTAURANT MANAGER

January 2023 - January 2024

HWH LAGARDERE RETAIL AND RESTAURANT LLC- BUDWEISER BAR AND RESTAURANT

Dubai, United Arab Emirates

January 2023 - January 2024

• Managing Employees working in FOH and BOH including daily production.
• Ensures that the HACCP concept is implemented and followed.
• Establish and maintain positive team and management relationship and an open line of communication to the team.
• Monitors the whole production and preparation of food and drinks, quality, and method.
• Providing staff training to follow proper procedure and standard of the Restaurant.
• Performs routine inspection of the Restaurant and Café premises to ensure that everything is up to a high standard.
• Organize and manage the Restaurant staff scheduling and monthly attendance sheet for payroll.
• Managing the MINMAX for stocks, placing orders for alcohol and non-alcohol products, creates LPO and MIGO booking.
• Making sure that given KPI targets are achieved with proper strategy.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

SENIOR RESTAURANT MANAGER

January 2023 - January 2024

HWH LAGARDERE RETAIL AND RESTAURANT LLC-

Dubai, United Arab Emirates

January 2023 - January 2024

• Managing Employees working in FOH and BOH including daily production, ensuring HACCP concept is implemented and followed.
• Establish and maintain positive team and management relationships and an open line of communication to the team.
• Monitors the whole production and preparation of food and drinks, quality, and method.
• Providing staff training to follow proper procedure and standard of the Restaurant.
• Performs routine inspection of the Restaurant and Café premises to ensure that everything is up to a high standard.
• Organize and manage the Restaurant staff scheduling and monthly attendance sheet for payroll.
• Managing the MINMAX for stocks, placing orders for alcohol and non-alcohol products, creates LPO and MIGO booking.
• Making sure that given KPI targets are achieved with proper strategy.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

OPERATIONS MANAGER

January 2021 - January 2022

ONE IMPERIUM COMPANY- LITTLE VENICE RESTAURANT and CALIBRE CAFE

Doha, Qatar

January 2021 - January 2022

• Handling Italian Concept Restaurant and Calibre Café Healthy Concept and monthly plan deal and marketing and sales.
• Managing Employees working in FOH and BOH including daily production for both Shops with different concepts.
• Implementing the Strategies and operational actions, long and short-term business plans, business performance, policies and procedures, monthly and annual
target, performance management and succession planning.
• Recruit, hire and oversee effective training and development strategies for the staff, improve staff morale, resulting in better staff retention as per the standard for
both shops.
• Performs L&P and General routine inspection in all outlets to ensure that everything is up to high standard.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

F&B OPERATIONS MANAGER

January 2019 - January 2021

AFTER DARK LUXURY RESTAURANT and BFIT HEALTHY CONCEPT RESTAURANT

Doha, Qatar

January 2019 - January 2021

• Oversee employees work in FOH and BOH in the Restaurant and Cafés to ensure compliance with company policy.
• Managing and monitoring the monthly meal plan for Healthy Concept sales, marketing and production method, menu engineering and monitoring the numbers and
sales target.
• Managed financial and payroll/budget and set up KPI Monthly Budget.
• Negotiating with clients, Started and Handling VIP Catering, Weddings, Outdoor Events and Monthly plan subscriptions.
• Administered payroll, completes all summary reports and schedules.
• Recruit, hire and oversee effective training and development strategies, improve staff morale, resulting in better staff retention.
• Monitors food preparation and food quality. Providing weekly routine Food Safety Spot checks to ensure operations safety.
• Negotiate with various suppliers to ensure that the restaurant obtains the best product with the best prices possible for every purchase.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

LEASING ADMIN/SALES AGENT

January 2018 - January 2019

PEARL

Doha, Qatar

January 2018 - January 2019

• Successfully lead and manage the leasing process with new and existing tenants, taking full charge of tenants upon handover to sales
team, draft and send out forms, renewal notice and tenancy agreements.
• Acknowledges and answers tenants inquiries promptly and provides support as needed.
• Creates a positive customer experience and manages all inquiries in a professional manner working with real estate software (CRM, SAP)
• Leads and update occupancy status reports of the properties daily, weekly, and monthly.

Company industry:
Hospitality & Accomodation

RESTAURANT MANAGER

January 2013 - January 2018

Argo Tea Cafe - Azadea Group

Doha, Qatar

January 2013 - January 2018

• Provides great communication and nurture ownership environment with emphasis on motivation and teamwork.
• Preserve excellent levels of customer service, preparing a weekly schedule.
• Manage monthly inventory reports, sales, wastage and auto sequence reports and profit and loss.
• Managing food cost, controlling inventory, and upholding menu standards
• Ensure outstanding results for audits and HACCP store visits.
• Developed strategies to achieve all financial procedures.
• Identified inefficiencies and made recommendations for process improvements.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

RESTAURANT MANAGER

January 2013 - January 2018

DALCO TRADING COMPANY- AZADEA GOUP OF COMPANIES

Doha, Qatar

January 2013 - January 2018

• Provides great communication and nurture ownership environment with emphasis on motivation and teamwork.
• Preserve excellent levels of customer service, preparing a weekly schedule.
• Manage monthly inventory reports, sales, wastage and auto sequence reports and profit and loss.
• Managing food cost, controlling inventory, and upholding menu standards
• Developed strategies to achieve all financial procedures.
• Identified inefficiencies and made recommendations for process improvements.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

ASSISTANT STORE MANAGER AND QUALITY CONTROL

January 2012 - January 2013

ALI BIN ALI GROUP OF COMPANIES MONOPRIX HIGH END SUPERMARKET - THE

Doha, Qatar

January 2012 - January 2013

• Overseeing the daily operations of a store, making sure it runs smoothly and effectively.
• Implement national advertising and promotion or develop those under the local level.
• Make sure the store meets the targets and earns profits.
• Motivating sales teams, creating business strategies, and developing promotional material.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays, preparing detailed reports on customer requirements.

Company industry:
Catering, Food Service, & Restaurant

ASSISTANT STORE MANAGER AND QUALITY CONTROL

January 2012 - January 2013

ALI BIN ALI GROUP OF COMPANIES MONOPRIX HIGH END SUPERMARKET - THE

Doha, Qatar

January 2012 - January 2013

• Overseeing the daily operations of a store, making sure it runs smoothly and effectively.
• Implement national advertising and promotion or develop those under the local level.
• Motivating sales teams, creating business strategies, and developing promotional material.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Ensuring store compliance with health and safety regulations.

Company industry:
Catering, Food Service, & Restaurant

F&B OPERATIONS SUPERVISOR and EVENTS COORDINATOR for TOP VVIP

January 2006 - January 2012

ALI BIN ALI GROUP OF COMPANIES FAUCHON PARIS RESTAURANT AND FILICORI LUXURY CAFÉ

Doha, Qatar

January 2006 - January 2012

• Managed large-scale VIP catering events and functions, including weddings and high-profile gatherings, supervising maximum staff capacity to ensure
smooth operations.
• Responsible for menu planning, event organization, and development of new recipes to enhance and expand the café offerings.
• Oversaw inventory management and conducted spot checks across all Filicori Zecchini Café outlets; prepared daily performance evaluations and staff
schedules.
• Reported directly to the General Manager regarding operations, performance, and strategic initiatives.
• Coordinated with clients for catering events, coffee breaks, reservations, and café contracts, delivering professional presentations and proposals.
• Conducted onboarding and training for new staff, including product knowledge, service standards, and barista training programs.
• Led and managed the opening of new café branches, ensuring operational readiness and team preparedness.

Company industry:
Catering, Food Service, & Restaurant

F&B OPERATIONS SUPERVISOR and EVENTS COORDINATOR for TOP VVIP

January 2006 - January 2012

FAUCHON PARIS RESTAURANT AND FILICORI LUXURY CAFÉ

Doha, Qatar

January 2006 - January 2012

• Managed large-scale VIP catering events and functions, including weddings and high-profile gatherings, supervising maximum staff capacity to ensure smooth
operations.
• Responsible for menu planning, event organization, and development of new recipes to enhance and expand the café offerings.
• Oversaw inventory management and conducted spot checks across all Filicori Zecchini Café outlets; prepared daily performance evaluations and staff schedules.
• Coordinated with clients for catering events, coffee breaks, reservations, and café contracts, delivering professional presentations and proposals.
• Conducted onboarding and training for new staff, including product knowledge, service standards, and barista training programs.
• Led and managed the opening of new café branches, ensuring operational readiness and team preparedness.

Company industry:
Catering, Food Service, & Restaurant

Education

BCC

July 2005

July 2005

High school or equivalent, Computer Science

Philippines

Central Colleges

January 2005

January 2005

High school or equivalent, Computer Science

Philippines

PCNHS

June 2001

June 2001

High school or equivalent, highschool

Philippines

Skills

BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS OPERATIONS
Expert
BUSINESS OPERATIONS
Expert
COORDINATING
Expert
COORDINATING
Expert
COST REDUCTION
Expert
COST REDUCTION
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
LEADERSHIP
Expert
LEADERSHIP
Expert
NEGOTIATION
Intermediate
NEGOTIATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Expert
OPERATIONS MANAGEMENT
Expert
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
FOOD AND BEVERAGE MANAGEMENT
Intermediate
INTERNAL AUDITING
Intermediate
INTERNAL AUDITING
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
SYSTEM IMPLEMENTATION
Intermediate
SYSTEM IMPLEMENTATION
Intermediate

Languages

Filipino

Native Speaker

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Management
for Menu Engineering