Claims Officer
Pacific Prime Middle East
Total years of experience :14 years, 10 Months
• providing advice on making a claim and the processes involved
• Prepare and review insurance-claim forms and related documents
• processing new insurance claims notifications
• collecting accurate information and merge documents from clients
• analyzing a claim made by a policymaker;
• monitoring the progress of a claim
• Review insurance policy to determine coverage
• arranging payments for processed claims
• Upsell new products for new and existing customer
• Assist mobile troubleshooting
• Analyze billing inquiries and disputes
• Activating new Prepaid and Postpaid phones
• Developed new strategies on how to trained new hired agents
• Create and follow up mobile and plan orders and dispatch.
• Upsell new products for booking Flights, Hotel, Car and Packages
• Make changes to reservation using GDs
• Answer phones to respond general customer inquiries
• Answer invoice questions, and customer complaints.
• Project a professional company image through phone interaction.
• Works closely on reject queue and forward it to ticketing
• Keeping clients up to date with any changes
• Responsible for End of Day Reports