Managing Director / Owner
Vijverlei Communication, Consultancy and Coaching Ltd
Total years of experience :35 years, 5 Months
2001 - present Vijverlei Communication, Consultancy and Coaching Ltd
Managing Director / Owner
(network organisation for over 100 persons)
• Analyse and explore the marketplace
• Formulation of mission, vision and operational approach
• Develop and build on network organization
• Strong emphasis on interim sales, Customer Service, Marketing
and Corporate Communication (project) management
• From (market) research to implementation for turnkey
projects and communication
• Coaching and training of individuals and groups including Train
the Trainer
• Experienced in Multinational and (non-profit) organizations
• Interim - and Project Management
1999 - 2001 Manager Operational Effectiveness (3 employees)
• Responsible for all operational aspects of 4 sales teams of 14
persons each
• Recruitment and selection
• Initial development program
• Sales training
• Customer Service Operations
• Develop professional PowerPoint presentations
• Market research
• Establish KPI's
• CRM and dashboard management
• Incentive programs
• Personal development (PDP)
1998 - 1999 Project Manager Sales Force Effectiveness (3 employees)
• Member of global project team and responsible for the Benelux
• Develop and establish targets and KPIs
• Development of local organization
• Establish sales structure which fits SFE
• Establish Customer Service Operations structure which fits SFE
1997 - 1998 Customer Operations Manager (3 employees)
• Responsible for all matters related to (potential) customers
• Develop and set up Customer Service Operations centre
• Develop and establish PR / media policy
• Member of global project team to develop customized CRM
system
• To organize (Inter) national congresses, symposia and
roundtables
• Develop professional PowerPoint presentations
• Establish Key Opinion Leader program
• Set up of local organization
• Establish sales structure which fits Customer Operations
1995 - 1997 Key Account Business Manager (6 employees)
• Responsible for all aspects related to Key Accounts
• Develop and establish contracts and service level agreements
• Set up of local Customer Service organization structure which fits Key Account Business
• Situational leadership based on coaching and counselling
• Customer profiles, segmentation and targeting
• Distribution and Export
• Cross-selling
• Member of global project team to develop customized CRM system
• To organize (inter) national congresses, symposia and round table conferences
• Develop professional PowerPoint presentations
• Establish key account relationship management program
1994 - 1995 National Sales Manager, including Product Management (30 employees)
• Responsible for new product introduction and expansion of existing product
• Also responsible for product management (business unit
management)
• Situational leadership based on coaching and counselling
• Customer profiles, segmentation and targeting
• Territory set up and compilation
• Sales Training
• Cross-selling
• (Inter) national conferences, symposia and roundtables
• Develop professional PowerPoint presentations
• Number 1 position in sales (Presidents Award)
1990 - 1994 Regional Sales Manager (14 employees)
• Responsible for the range of 4 products
• Situational leadership based on coaching and counselling
• Customer profiles, segmentation and targeting
• Territory set-up and compilation
• Sales Training
• Cross-selling
• To organize (inter) national congresses, symposia and roundtables
• Develop professional PowerPoint presentations
• Establish key account relationship management program
• Number 1 position in sales
1989 - 1990 Field Operations Manager (8 employees)
• Culture change and integration after the merger between 2
Pharmaceutical companies
• Responsible for sales force optimization projects
• Develop customer profiles, segmentation and targeting
• Cross-selling
• Preparation for the introduction of new products
• Co-branding with other pharmaceutical organization
• Establish market
• Organizing (inter) national congresses, symposia and round table conferences
• Develop professional PowerPoint presentations
1987 - 1989 Regional Sales Manager (6 employees)
• Responsible for sales of 3 products
• Develop customer profiles, segmentation and targeting
• Territory set up and compilation
• Sales Training
• Cross-selling
• To organize (inter) national congresses, symposia and round
table conferences
• Develop professional PowerPoint presentations
• Number 1 position in sales
1985 - 1987 Area Manager (4 employees)
• Responsible for sales of 2 products
• Develop customer profiles, segmentation and targeting
• Territory set up and compilation
• Sales Training
• Cross-selling
• To organize (inter) national congresses, symposia and round table conferences
• Develop professional PowerPoint presentations
• Number 1 position in sales
1983 - 1985 Presenter & Hospital Representative
• Responsible for sales of new product
• Develop customer profiles, segmentation and targeting
• Cross-selling
• To organize (inter) national congresses, symposia and round table
conferences
• Develop professional PowerPoint presentations
• Presentation of innovative new products to selected target
• Number 1 position in sales
1981 - 1983 Field Sales Representative
• Responsible for sales of 1 product
• Develop customer profiles, segmentation and targeting
• Cross-selling
• Number 1 position in sales
1981 - 1982 Export Manager
• Responsible for the export of domestic products to the USA
• Setting up shop/business in the USA
Responsible for the export of domestic products to the USA and setting up shop/business in the USA
Responsible for the development and branding of modern lamps and lighting armatures
Responsible for the sale of pewter household products
Training / courses - ICT - CRM - Microsoft Office 365, Sharepoint - Excellent negotiation skills - Commercial Management - Project Management Team - Commercial negotiation skills - Train the Trainer - Louis Allen Professional Management - Leadership skills - Sales Management - Primary and secondary medical knowledge
Business Administration with thesis: Customer Relationship Management in the Pharmaceutical Industry.
HAVO (Secondary Modern School)
