Office Manager
Innovative Prestige Foodstuff Trading LLC
Total des années d'expérience :13 years, 4 Mois
• Schedule meetings and appointments.
• Organize the office layout and order stationery and equipment.
• Maintain the office condition and arrange necessary repairs.
• Partner with HR to update and maintain office policies as necessary.
• Organize office operations and procedures.
• Coordinate with IT department on all office equipment.
• Ensure that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers and office lease.
• Manage office G&A budget, ensure accurate and timely reporting.
• Provide general support to visitors.
• Assist in the onboarding process for new hires.
• Address employee’s queries regarding office management issues (e.g. stationery, Hardware and travel arrangements).
• Liaise with facility management vendors, including cleaning, catering and security services.
• Plan in-house or off-site activities, like parties, celebrations and conferences.
-Handled sensitive Account Billing information for bank clients.
-Handled credit card billing statement breakdown, Change of Billing Cycle/ Due Date Requests & Requests for certain charges to be waived(on a case to case basis with Manager's Approval), .
-Handled Personal & Auto Loan Billing inquiry including deferment or Early settlement requests.
-Handled requests for Liability Letter/ No Liability Letter
-Handled Account Opening and Closure.
-Handled Credit Card Opening and Cancellation.
-Handled Supplementary Debit/Credit Card Opening.
-Handled Credit/Debit Card Features & Benefits Inquiry.
-Handled Online Banking Assistance (Inquiry, Self Service Request, User ID retrieve, Password Reset, Security Questions Reset etc.)
-Handled Debit/Credit Card, Online Banking Blocking in case customer reported any fraud.
-Handled Debit/Credit card replacement in case of fraud, damage or card is not working.
-Handled Debit/Credit Card dispute in of fraud incident to be reported by the customer.
• Arranging delivery appointment for customers order from Amazon.com and dispatching with the couriers. Coordinating with the operations department regarding item issues, complaints and urgent requests. Broad Knowledge of Roads and Areas in UAE. Making sure proper Address formats are being followed as per business requirements.
• Using Back Office, Email and Auto dialler as a part of system tools.
• Receiving inbound calls as per business requirements and resolving customer complaints or escalations.
• Keeping Records of every calls received and making sure purpose of call is updated for future reference.
• Coordinating with Logistics Coordinators and Couriers regarding any urgent follow ups from the customer.
• Being able to connect, emphatise and build trust to irate customers and making sure I calm them down and letting them release their anger. Making sure I leave a smile on their face when about to finish the call.
Microsoft Account
Microsoft Certified Professional/ Emails-Phone-Chat Representative
• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
• Educated clients on the program as well as navigation of the website.
• Have good customer surveys/feedback in emails, chat and phone.
T-Mobile Account
Customer Care Representative and Technical Support
• Recognized as “Top Agent in Positive Sales”.
• Manage upset customers, conflicts and challenging situations.
• Providing quality service to customers and associates inquiring about the availability of products or status of orders.
• Handled payment extension and resolved customer complaints regarding high bill.
• Negotiated with suppliers to expedite product shipment and backorders.
• Have good customer surveys/feedbacks.
1-800 flowers U.S Account
• Receive telephonic calls and manage high-volume workload.
• Communicate with customer to understand their reviews and complaints.
• Up selling products and promotions.
• Meet performance benchmarks in areas of speed, accuracy and volume.
• Processing orders.
• Ensuring customer satisfaction.
Post Graduate
Shifted course to Industrial Engineering