Food and Beverage Manager
Kisumu Hotel
Total des années d'expérience :13 years, 0 Mois
Led over 50 team members through clear articulation of goals, objectives and expectations. This resulted into overall job satisfaction and decreased employee turnover by 20%.
Managed the food and beverage costs to between 25% and 35% by adjusting product quality vis a vis price and through thorough vendor negotiations audits and having a proper menu sales mix composition. This reduced the overall department operation cost by 10%
Directed implementation of the hotel’s Quality Management Systems (ISO 9001) which led to continuous quality improvement of all the hotel processes to be more efficient, reliable and client focused.
Increased guest satisfaction scores from 60% to 85% on guest satisfaction surveys through efficiently managing guest experience, expectations and guest feedback systems.
Developed an emergency procedures handbook that touched on fires, terrorist threats, and other accidents as well as reporting protocols for the emergencies.
This is a four year Bachelor of Science degree program that prepares an all round graduate in hospitality management.It entails theory and practical coursework.