Customer Care and Office/Executive Administrative Assistant
venture GAINED
Total years of experience :1 years, 11 Months
Family Business; Administrative Assistant and Customer Care:
Business provided and distributed Soft Skills, business and English language training to reputed universities and companies. My tasks/skills, amongst others:
o Customer care/communication skill assets:
- Client orientation: responsible for direct customer line, managing and responding to the customers’ needs
- Establishing an optimal learning environment by the means of:
• Surveys for product evaluation
• Matching the right trainers with the right participants
- Customer care and service with regards to queries, complaints and counselling
- Create the entire service package for optimal customer satisfaction
- Manage product delivering staff for customer awareness
o Organisational skill assets:
- General: Emailing, Receiving customer calls and referring to queries as well as scheduling training courses and meeting/seminar arrangements for my seniors
- Document controlling by means of digital copies (spreadsheets, databases and file storage with various cloud software) and paper copies (file documentation)
- Coordinate with office and write and validate protocols to improve the speed of administrational tasks in the office
- Organising and systemising course registration, allocation, needs analysis, setup services and course evaluation
- Maintaining office supplies
o Administrative and assistive skill assets:
- Monitoring of attainment of skills and attendance of both participants and trainers within the training courses
- Assisting seniors with various tasks such as meeting arrangements, presentations, forms, billing
- Represent my seniors in the case of their absence in meetings or phone calls
o Team skill assets:
- IT department and HR department assistance projects
• IT: error reporting assistance
• HR: job profile searches in sectors business, soft skills and language training
• Bookkeeping: writing/submitting various bills
o Time Management skill assets:
- Prioritisation (with regards to projects, office tasks and emergencies)
- Deadline perseverance
- Protocols (prohibit doing the same task from scratch twice, instead refer to previous protocols and procedures)
o Software skill assets:
- Very advanced in all Microsoft Office software such as Excel, PowerPoint, Word and Outlook
- Created the general commercial webpage, with login services (responsible for front and back end development as well as web design)
- Created a web platform for a personal course registration, needs analysis, setup service and course evaluation for each individual delegate
- Created web tools for course allocation and course grouping, as well as database extracts as HR relevant information
2013: Advanced High School Metric