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Roberta Makhoul, Reservation Manager

Roberta Makhoul

Reservation Manager·U bistro

Egypt

High school or equivalent, Mass communication

Work experience

Total years of experience: 13 years, 3 months

Reservation Manager

October 2016 - Present

U bistro

Cairo, Egypt

October 2016 - Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Assistant Manager

January 2015 - August 2016

The Design Studio By Azza Fahmy

Cairo, Egypt

January 2015 - August 2016

• organizing staff meetings
• arranging appointments with the head of design
• typing
• booking transport and accommodation for local students and foreign students
• Manage tools and materials requests with the factory
• Managing the inventory of office supplies, ordering additional supplies as needed and ensuring that costs are appropriately managed;
• Maintaining office facilities and equipment by assisting with procurement and routine maintenance and upkeep
• Reporting and submitting students names to HR department for insurance follow up
• Follow up on filling the students Enrolment sheets and copying necessary students document
• Reviewing and approving supply requisitions
• dealing with correspondence, complaints and queries
• Follow up on students to fill up our feedback forms
• Providing other daily support to staff as needed ( translations )
• Assist in exhibitions
• Responsible of Petit cash budgets
• Responsible of buying buffet supplies
• Responsible of storage room and making sure it stays clean and organized
• Implementing and maintaining procedures/office administrative systems
• delegating tasks to office boy
• Receiving and demonstrating the school activities and programs to passing by visitor
• Answering and managing incoming calls
• Assist students to use copy machine and printing
• Handling staff recruitment process with HR
• attending meetings with senior management and writing meeting points
• Designing filing systems and keeping copies of all receipts and invoices
• Responsible of the newsletters ( writing the content of the newsletters
• Assist in writing workshop description texts

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Store Manager

September 2014 - July 2015

Le Nez Fragrance Bar

Cairo, Egypt

September 2014 - July 2015

The First Mall (Four Seasons Hotel): At Le Nez Fragrance bar September 2013/Current
- Database entry (Excel, Word, and Comsys)
- Sales Representative
- Store Manager
- Merchandising
- Social media
- Event coordinating
- Ushering
- Store maintenance

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Manager

January 2013 - June 2014

Perfume's Market

Cairo, Egypt

January 2013 - June 2014

Private Business Facebook Link: https://www.facebook.com/groups/virussheef/
Selling perfumes
Updating new products
Answering phone calls and Taking orders

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Sales Representative at Talk 3

February 2013 - August 2013

Etisal

Egypt

February 2013 - August 2013

Etisal: Sales Representative at Talk 3 February 2013 - August 2013

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Other

Sales Representative At Expedia For TD

June 2012 - June 2012

Expedia For TD

Cairo, Egypt

June 2012 - June 2012

Booking Flights, Hotels, Events And Cars For Canadian Customers.

Company industry:
Motor Vehicle Passenger Transport
Job role:
Sales

Education

Modern Sciences and Arts University

June 2013

June 2013

High school or equivalent, Mass communication

Egypt

Modern Sciences and Arts University Grad Year: 2013 - Did Not Graduate Yet Faculty of Mass communication 6 October, Egypt

Skills

Executive Secretary
Expert
Executive Secretary
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Digital Marketing
Expert
Digital Marketing
Expert
ANSWERING
Intermediate
ANSWERING
Intermediate
DATABASE
Intermediate
DATABASE
Intermediate
EXCEL
Intermediate
EXCEL
Intermediate
NEW PRODUCTS
Intermediate
NEW PRODUCTS
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES REPRESENTATIVE
Intermediate
SALES REPRESENTATIVE
Intermediate
WORD
Intermediate
WORD
Intermediate
Executive Secretary
Expert
Executive Secretary
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Digital Marketing
Expert
Digital Marketing
Expert

Languages

Arabic

Expert

English

Expert

Hobbies and interests

Travel - Challenges