Roberto Jr Tigue

▪ Spearheaded the complete project lifecycle of the following projects: Document Management System
(DMS), Aviation Process Enhancement and Finance 360
▪ Established and continuously maintains PMO Policy and Procedures including full compliance of the
stakeholders
▪ Provides general administrative duties, project support and coordination activities
▪ Maintains coordination between internal and external stakeholders
▪ Proactively maintains awareness of project activities and status; monitors and tracks projects’
progress and escalate issues that may arise
▪ Advises project leads on key business process risks or issues and proposed workable solutions
▪ Documents projects’ scope and process mapping with the key stakeholders
▪ Supports major projects by maintaining and monitoring project plans and tasks, timelines and
execution of work deliverables
▪ Ensures effective preparation and delivery of all project events, meetings and produces relevant /
required documentation
▪ Prepares monthly project status report for the Top Management
▪ Keeps company’s overall organizational chart involving thirty (30) Departments within twelve (12)
Business Units
▪ Influences stakeholders to relate processes to Project Management System throughout the project
lifecycle
▪ Performs other duties assigned by the Operational Excellence Director which includes but not limited
to business process mapping and improvement, creation of forms, templates and procedures, etc.

Handles and / or coordinates complete lifecycle of various fibre optic projects such as but not limited
to the following: Fibre Optic and Instrumentation Cable Works - Abu Dhabi Company for Onshore
Petroleum Operations Ltd. (ADCO), Fibre Optic & Structured Cabling System - Abu Dhabi Police
General Headquarters, 24F Fibre Optic Cable Installation - Dubai Electricity and Water Authority
(DEWA), Instant Messaging Fibre Optic Works - ENOC Processing Company LLC (EPCL), 8F Fibre Optic
Cable Installation - Fujairah Customs Department, 24F Fibre Optic Works - Abu Dhabi Gas Industries
Ltd. (GASCO), etc.
▪ Performed the administration, communication, coordination and reporting tasks to achieve project
objectives, Clients’ requirements, etc.
▪ Maintained and verified the adequacy of all required materials and equipment including the
calibration and movement records of operational equipment (i.e. OTDR, power meter / light source,
fluke tester)
▪ Coordinated with the team members on workload distribution and schedule and with the
Procurement team to facilitate purchasing of materials and calibration of equipment
▪ Ensured that the required equipment, vehicles and job pack were complete prior to team deployment
▪ Prepared network labelling schemes in accordance with the project and Clients’ requirements and the
projects’ “As Built” documentation pack which includes test report, CAD drawings, etc.
▪ Collected payments after preparation of sign-off sheets for all completed projects

Performed the administration tasks to achieve project objectives
▪ Maintained records of all the equipment (i.e. OTDR, power meter / light source, fluke tester)
▪ Coordinated with the Procurement team to facilitate the calibration of equipment
▪ Ensured that the required equipment, vehicles and job pack were complete prior to team deployment
▪ Organized all test reports including ensuring its accuracy and meeting the standard results
▪ Prepared network labelling schemes in accordance with the project and Clients’ requirements and the
projects’ “As Built” documentation pack which includes test report, CAD drawings, etc.
▪ Prepared sign-off sheets for endorsement to invoicing
IT Support Technician / Assistant Computer Software Documentation | Metamorphosis LLC
▪ Installed and configured computer hardware operating system and networks
▪ Monitored and maintained computer systems and networks
▪ Conducted troubleshooting with various systems and network issues including the hardware
diagnostics and software faults
▪ Researched and established instructional guides and / or reference manuals to be utilized and
uploaded in the system acquired by the Clients
▪ Ensured testing of all features added in the system and all were working properly prior to the release
of upgraded version of the software to Clients
▪ Handled Client enquiries and issues
▪ Performed other duties assigned by the HR Admin and CEO

Installed and configured computer hardware operating system and networks
▪ Monitored and maintained computer systems and networks
▪ Conducted troubleshooting with various systems and network issues including the hardware
diagnostics and software faults
▪ Researched and established instructional guides and / or reference manuals to be utilized and
uploaded in the system acquired by the Clients
▪ Ensured testing of all features added in the system and all were working properly prior to the release
of upgraded version of the software to Clients
▪ Handled Client enquiries and issues
▪ Performed other duties assigned by the HR Admin and CEO