Operations Team Lead
Bizmax Infotech
Total years of experience :3 years, 7 Months
• Provided phone and remote desktop support to end-user.
• Provided technical expertise for IT network design, implémentation, optimization and upgrade.
• Monitored the LAN/WAN network environment including routers, switches, and Internet access and software applications.
• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions.
• Installation, configuration and maintenance of \[Windows OS\] system network components.
• Ensured full and incremental data backups were successful; performed data restore for users as needed.
• Assisted in the timely recovery of data lost due to software crash or hardware failure.
• Managing the Retail ERP Software.
• Allocating jobs and workloads to individual staff members based on their ability.
• Implementing new initiatives and making sure all staff understand them..
• Providing accurate information to senior managers on key issues.
• Maintained and administered computer networks and related computing environments including computer hardware, systems software, application software, and all configurations.
• LAN/WAN Administration.
• Managing the Retail ERP Software.
• Project Management
• Resolved various technical problems ranging from PC's, hardware, software, network printers, LAN/WAN.
Responsible for marketing a wide range of the company’s products which books, CDs.
• Engaging strangers in conversation.
• Explaining competitively priced service plans to customers.
• Planning and scheduling door-to-door routes.
• Convincing people of the benefits from certain products and services.
• Processing payments from customers