Network Engineer
QualityNet
Total years of experience :17 years, 6 Months
* Administration of Alcatel-Lucent PABX - Omni PCX Enterprise 9, IP Phones
* Network Planning, Installation and Troubleshooting
* Maintenance of different network devices such as Alcatel Omnistack & OmniSwitch, Routers and Wireless OmniAccess Controllers.
* Fortigate Firewall configuration, administration and maintenance.
* Direct interaction with Customer for troubleshooting
* Administration of Cisco VoIP devices - IP Phones, Call Manager (4.x, 6.x), Gateways and Gatekeepers.
* Administration and maintenance of IPCC Express environment.
* Design and implementation of IVR scripts based on the business unit requirement
* Providing Level2 support for Dialer related issues- AIX and Red Hat Linux platform.
* Dialer database administration - Sybase
* Direct interaction with Business Unit to get requirements and set operations.
* Direct customer interaction for explaining products and services provided by Halifax Insurance Services LTD.
* Maintaining higher data protection standards to handle sensitive data of the bank customers.
* Planning of week for achieving the target set for the team.
* Explaining the insurance services as per the guidelines of Financial Services Authority (FSA).