Executive Secretary, Customer Service & Marketing Officer
Eton University - Notting Hill College
Total years of experience :19 years, 8 Months
• To manage and maintain positive relationships with admitted students and partners.
• To support the overall marketing objectives of the Institute both externally and internally.
• To take responsibility for originating and planning campaigns.
• To develop promotional opportunities and ideas from conception through to delivery.
• Provide regular information where necessary to assist with the compilation of reports.
• Supply sufficient information to the Chief Operational Officer to enable effective budgetary control of specific areas of activity.
• To assist with the development and implementation of University objectives.
• To attend trainings and other educational events as required out of normal office hours.
• To deputize for the Chief Operational Officer as required.
• To support the Regional Office function by archiving relevant marketing material.
• To undertake any reasonable duties at the request of the Chief Operational Officer.
• Ensure Institute’s guidelines and policies are followed
Secretary, fino International, Doha, Qatar .. .June 2011- Present
• Arrange conferences, meetings, and travel reservations for office personnel.
• Complete forms in accordance with company procedures.
• Compose, type, and distribute meeting notes, routine correspondence, and reports.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Make copies of correspondence and other printed material.
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters.
• Schedule and confirm appointments for clients, customers, or supervisors.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Take dictation in shorthand or by machine, and transcribe information.
• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
• Conduct searches to find needed information, using such sources as the Internet.
• Coordinate conferences and meetings.
• Establish work procedures and schedules, and keep track of the daily work of clerical staff.
• Learn to operate new office technologies as they are developed and implemented.
• Manage projects, and contribute to committee and team work.
• Operate electronic mail systems and coordinate the flow of information both internally and with other organizations.
• Order and dispense supplies.
• Prepare and mail checks.
• Provide services to customers, such as order placement and account information.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Supervise other clerical staff, and provide training and orientation to new staff.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Credit Admin Officer cum Assistant to the Accountant cum Assistant to the Finance Manager
Al Yousuf LLC, Dubai, UAE .June 2008-June 2011
Duties performed as Credit Admin. Officer
• Handles and add value to customer files received from sales or other delivery channels for making accurate / adequate checking.
• Ensures that all relevant information and support documents are available to facilitate the job of collectors.
• Conducts accurate checking the authenticity of the proposals received to protect the company assets, minimize risks and reduce losses.
• Ensures that all retail credit Applications are processed and approved within the discretionary powers.
• Ensures customer's total exposures are filled properly in applications within approved amount.
• Responsible for review proposal analysis ensuring all information, documents and details are available in customer file.
• Adherence to the company Retail Credit Policy, Processes and Procedures.
• Coordinates with colleagues within the department or other department/showrooms to ensure high level of teamwork and spirit and good quality of service to internal customers within the committed turnaround time.
Duties performed as Assistant to the Accountant
• Processes payments and documents such as invoices, journal vouchers, employee
reimbursements, and statements.
• Calculates rates paid for purchases and all price extensions.
• Verifies items billed against items ordered and received and reconciles differences through follow-up with the vendor and/or other employees.
• Enters, updates, and/or retrieves accounting data from automated systems.
• Posts financial data to appropriate accounts in an automated accounting system, according to instructions.
• Reviews on-line transactions for changes and accuracy and corrects errors.
• Retrieves system reports.
• Disburses funds using manual/or petty cash and makes change according to specific instructions.
• Prepares account deposit as directed.
• Operates standard office equipment.
• Performs related work as assigned.
Duties performed as Assistant to the Finance Manager
Basic Function: To Administer and meet the operational secretarial day to day requirements of the division, monitor the performance of activities, communications and PR of the branches.
• Maintain the diary and arrange the day to day activities of the Finance Manager.
• Make travel, hotel reservations, and arrange tickets and transportation.
• Monitor, log and process all incoming and outgoing correspondence.
• Screen all telephone calls to ensure that appropriate parties receive the information.
• Maintain up to date records and confidential filing system
• Coordinate departmental meetings.
• Type correspondence, reports, statistical tables, and forms from rough drafts, corrected copies or previous version displayed in computer screen.
• Prepare request and control of office supplies, stationary, miscellaneous items, etc.
• Handle routine matters on own initiative a making inquiries on behalf of the Finance Manager.
• Coach, counsel, assist, and train subordinates.
• Maintain profession ethics and comply with company policies & procedures.
• Operate typewriters or computer to type administrative office documents by performing the following duties and responsibilities personally.
• Understand any other duties and responsibilities as requested.
• Obtain quotation from various suppliers on considered necessary office asset & consumable office supplies.
• Raise purchase order & lpo with the utilization and approval through Oracle DBMS.
• Recruitment.
HR Officer, Blue Bell Commodities, Inc. Quezon City, Philippines Dec. 2007-Apr. 2008
• Oversees the human resource database. Ensures that system records are accurately recorded and crosschecked.
• Enters new hire information in the human resource system database.
• Ensures that human resource files and records are maintained in accordance with legal requirements and Company policies and procedures.
• Completes monthly and year-end reports regarding terminations, transfers, and new hires.
• Prepares recruitment lists and job postings.
• Assists in training new employees. Supports Department personnel as needed.
• Stays well informed regarding human resource developments.
Billing & Collection Officer, KCJ Const. Dev. Corp.- Philippines Nov. '94-Jul. '07
• Supervise central billing staff located at the Billing Center and any other locations.
• Train new employees on standard Company policies and procedures that related to billing.
• Coordinates the billing functions of each geographic location by communicating regularly with each sites' sales, management and Billing officers, if present at that location.
• Create monthly and quarterly commission reports.
• Conducts training, as needed, on use of the system.
• Resolves issues arising from actions or events involving administrative functions throughout the progress of a job from sale to billing of the customer.
• Coordinates and resolves sales tax issues.
• Bachelor of Science in Elementary Education, University of Pangasinan, Dagupan City Philippines - Board Passer Batch 1994