Rochelle Kelly Trinidad

• Provides secretarial and administrative support to Senior Executives, Project Managers and Project Team Members to ensure the smooth running of the department.
• Coordinates and processes wide range of domestic and international travel arrangements, business itineraries, visa processing, meetings for the management and team.
• Prepares expense claim reports on behalf of senior executives, project managers and team members ensuring accurate submission for timely reimbursement.
• Manages outlook scheduling, planning meetings and creating/proofreading business correspondences.
• Assisted new employees on their onboarding procedures such as communicating new policies, assisting in getting residence visa and ordering the IT software/hardware and accesses they need to start working.
• Carry out clerical / administrative duties including but not limited to filing, typing, data input, archiving and retrieving data to support the operational activities of the division.
• Tracks and maintains designated conference rooms schedules for availability and efficient use of resources using Desk4u application.
• Plans the acquisition and inventory maintenance of supplies and materials.

Administration
• Acted as Management Representative (MR) for ISO 9001:2008 Certification Audits.
• Upgraded all office records filing system per ISO 9001-2008 standards.
• Arrange business travels for the CEO, senior managers and employees of the company (ticket/hotel booking and visa processing).
• Administer lists and status of the company’s clients & projects in database (MindSalt System).
• Maintain records (hard & soft copies) of all business documents.

Accounts
• Check & verify invoice statuses on GSCF's website - invoices portal for all the items ordered through Cisco website.
• Prepare monthly Wage Protection System (WPS) form to be submitted to the bank for the employees’ monthly salaries.
• Administer the preparing of payroll sheet for all the Dubai and Cairo employees.
• In-charge of the calculation of the separation pays for the employees.
• Support in preparing and sending out invoices to clients and following up with the collection of overdue invoices.
• Assigned to work temporarily (2 months) in Egypt to assess the invoicing and delivery status of the major projects of Equinox Egypt offices for year 2010.

Procurement & Logistics
• Manage entire ordering process: Facilitate in preparing and issuing of quotations & delivery notes to clients / Collating RFQs and sending out purchase orders to suppliers / Liaise with suppliers for delivery status and lead times.
• Prepare bi-weekly report of all the orders placed through Cisco website - monitor shipment until delivered & keep records of all shipping documents ad invoices that are provided to the Sales, Operations & Finance Department.
• Administered company’s market online business through Tejari website.

• Assisted the Accounts Managers in preparing summary report of all overdue premiums and reconciling it against the records of all the insurance providers.
• Monitored and collected insurance premium dues from JGSHI’s business units.
• Maintained organized filing & systematic registry for all the outstanding and paid accounts for all insurance lines handled.
• Encoded check payments details in the Oracle powered system (Integrated Insurance Brokerage System).
• Calculated Statement of Premium Payables in order to collect premium payments and insurance commission.

• Provided effective and timely resolution for homeowner’s inquiries about their home mortgage, particularly with payment confirmation, escrow information, tax and insurance disbursements, legal matters pertaining to their property, and other technical issues regarding their home mortgage.
• Processed requests and work orders for customers to facilitate research and processing of various concerns regarding the maintenance of their loan.
• Utilized multiple call center support applications to efficiently assist customers and agents.
• Guided colleagues in providing accurate and precise responses to homeowners.