Inside Sales/ Administration, Operations in charge
Gulf Tech Automation
مجموع سنوات الخبرة :17 years, 3 أشهر
Maintains and manages specific industrial areas of existing clientele’s sales requirements and provides after
sales Support and continuously building positive client relations.
* Design and implement strategic business plan that expands company’s customer base and ensure the
company’s products strong presence in the market.
* Establishes and adjusts selling prices in coordination with management by monitoring costs, competition,
and supply and demand.
* Monitor lost sales via sales force and follow up on clients with proper feedback while developing better
and enhanced positive sales approaches. Including inert client status.
* Generate and share regular sales and revenue reports and strategies related to sales development for
prompt and effective decision-making by management for forecasting (Daily and weekly sales meetings)
* Coordinates and manages cases with the engineering team for daily and weekly site work schedules
including deliveries to all clients.
* Work and manages the Panel Estimation, assembly, and engineering team in developing complete
package solutions in terms of sales requirements and provides proposals to industrial
clients.(Complete VFD package solutions)
* Coordinates with marketing team in terms of sales advertisement platforms to boost sales and develop
better promotional plans.
* Proactively pursue new business and sales opportunities including company visit to generate probable
contacts from Maintenance and procurement.
* Conduct weekly and daily schedule meetings to existing clients to maintain business relations and make
sure they perceive our support in all aspect.
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* Manages the company email / phone and responds accordingly and follow up on offers including
generating new leads for the organization and turning these into sales and provides product introduction.
* Initiate and develop a strong relationship with assigned verified sales leads and existing clients.
* Processes Quotes, Tax Invoices, Delivery notes and receipts via Xero and oversees that all orders are
processed accordingly and as per client satisfaction
* Maintains client base records via ERP / Sales force for sales, administration, and operations.
* Build reports to provide management with in-depth insights on sales and operation activities.
* Contributes to the development of new ideas and methods to improve key processes which are essential
to daily operations.
* Evaluates local warehouse, material, and consumable suppliers including purchase agreements.
* Receives import supplier shipments from Europe (Mainly Germany, US, and Japan) and updates inventory
records including unloading of all physical shipments, order, receive, sort, and handle all materials /
products into the warehouse and makes sure that all are correctly placed and stacked in respective racks
always considering safety precautions.
* Manage and handle shipments. Loading, and unloading of products for both imports and exports.
* Handle and operate necessary tools and equipment’s in the warehouse.
* Maintain an up-to-date filing system for the administration and operations department to ensure that
documents are available when required
* Handles the petty cash for inflow cash sales and expenses.
* Coordinates with exhibition contractors. Handles exhibitions and communication with organizers for
MEE exhibitions and supervise during build up and removals of products on site.
* Handles maintenance of company vehicles and all required repairs.
In charge for renewal of LLC company and all government requirements related to licenses to operate.
* Cost-effective management of business travel related to site visits, trainings in its entirety starting from
organizing visas arrangements, tickets to ensure that employees who travel are fully supported.
Supervise all activities related to Document control and safekeeping, including commercial correspondence,
cargo and SGS inspection, LNG maps and easy access to retrieving files from requests.
* Manage all corporate and personal bank related issues of the company including bank accounts, credit and
debit cards, T.T transfers, cheque and cash payment and disbursements, withdrawals, and deposits.
* In charge for all contract maintenance and renewals for office and apartment leasing, vehicle leasing,
maintenance contracts for office machines, fit out companies for interiors, cleaning companies and
construction firms.
* Manage the company’s requirements and arrange for licenses, visas, tests, certificates, and approvals in
relation with government departments such as Emirates post, RTA, Dubai Police, Ministry of Foreign Affairs,
DNRD, MOL, Economic development and ministry of economy. In addition, coordinates with our UAE
sponsor for any company related issues.
* Manage the Insurance policy of the company covering medical, travel and vehicle. From filing and
submission of claims, renewals, new applications, premium negotiations, cards distributions and database
update for all employees.
* Responsible for arranging business visas, tour plans, hotel reservations, corporate client meetings,
embassy, and consulate visits, managing corporate events, ticket reservations for the CEO, managing
directors, senior managers of the company. Directly coordinating with the Korean consulate in Dubai for
any urgent matters and request.
* Manage business presentations by means of research including transcribing, formatting, editing, inputting,
and retrieving data and details. Participating in client meetings and appointments as well.
* Manage the procurement of all office items and equipment needed by the operations and administration
department.
* Responsible for arranging meeting and conference rooms, teleconference equipment, appointments as
required.
* Manage the company’s monthly expenses including petty cash allocation, miscellaneous bills, and
payments for DEWA, Etisalat/du, supplier and vendors invoice, and other payments as deemed necessary.
In addition, provides coordination and assistance with monthly, quarterly, and yearly accounting reports to
HQ.
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TRAINING AND INTERNSHIP
* Coordinates with the HR manager for new recruitment and provides orientation related to company procedures
and UAE labour law. Including arrangement of contracts and salary negotiations.
* Manage all the schedules of the directors and senior managers, and if required work after office hours and
weekends.
* Supervise daily activities of the Front office area. Including receiving guests, handling multiple calls from
switchboard and coordinates with reception, office assistance and drivers for any issues and requirement.
* Liaise with Head office, Qatar and Oman branches for any requirements and complies that request are
communicated, processed, andarranged.
* Coordinates with Academic and Training institutions in Dubai for schooling of all Senior post dependents and up to
date specialized training for technical and non-technical employees for Middle East Office.
* Executing any Ad Hoc duties delegated by the
Conducts research for new trends in the furniture business.
* Review and evaluates sales reports and coordinates with the company owner.
* Develop business plans and strategies to pursue new market including rental contracts.
* Maintains the shops overall look in terms of cleanliness and design.
* Provides effective after sales communication with clients.
* Integrates training and development for all employees.
* Evaluates and respond to a great deal of inquiries and feedbacks from customers.
* Prepares and handles all accounting reports including discrepancies with banks.
Manage and updates the Anti-Illegal database of the company.
* Provides daily job tickets for field investigators including reconnection and disconnection.
* Arrange and file demand letters to be delivered to consumers with illegal connections.
* Manage the acquisition of payments from consumers for monthly installments as agreed in payment contracts.
* Provides area visits together with the operations team for illegal water connection inspection.
Receives inbound calls regarding inquiries, complaints, request, and suggestions for the telecom provider
and complies effectively as per company policy.
* Coordinates with CSR team leader for any revisions of current policies and procedures.
* Build customers interest thru phone conversations for new products and services offered by the company.
* Take customer complaints and develop support cases and assist clients with appropriate solutions.
* Update the database for Customer Status Information
Assist in providing daily sales reports from different retail branches.
* Assist in developing event plans,
,
Assist in research and surveys for feasibility studies.
Assist in research and surveys for feasibility studies.