Entry Clearance Assistant
British Embassy Abu Dhabi
مجموع سنوات الخبرة :8 years, 10 أشهر
Performed day to day process in visa application and do a variety of administrative task such as uploading of visa application data to Proviso computer system, amending biographic data as necessary to achieve 100% accuracy with printed record while meeting and exceeding the agreed benchmark.
Successfully deployed as a Regional relief staff in Islamabad and carried out variety of visa writer’s task. Selected to be part of Special Handling Team and assists Assessing Officers for Super Priority, diplomatic & exempt applications, compassionate cases and overseas territories (Commonwealth applications).
Utilized strong communications skills for direct interview on applicants to obtain the right information for decision making process. Assisted assessing officer in Tagalog interpretation.
Collaborated with the Team Leader and team member for new updates in uploading visa application data.
Reviewed visa application details/supporting documents and linking applicant history. Effective use of Central Reference System, streaming tool and conducing local alerts and sponsor checks.
Maintained the security and integrity of all vignette, control sheets, customer information and documents during sticking.
Concluded refusals and printed Biometric Residence Permit letter.
Scanned out all the applicants’ passport at Decision Making Center, dispatched applications and sorted Direct Applications according to VAF number.
Conducted audit and housekeeping of passport bank to ensure no passport are left behind and old cases are dispatched on time according to customer service standard.
Assisted casework for refund of withdrawn applications by updating in Proviso System in each application.
Performed other administrative duties during lockdown such as but not limited to contacting applicants and monitoring of inbox for the applicants response.
Managed and assisted daily operations and other related tasks such as completion of accurate papers work, correspondences and transactions according to company policies and procedures. Performed complex and general office duties, clerical and administrative support to all staff.
Systematic Planning of the staff routine and schedule. Actively participated in planning, organizing and managing work schedules.
Resolved customer concerns efficiently. Utilized strong communications skills to serve customers and increased the number of clients by an average of 25% through constant marketing and cold calling. Liaising clients, tenants of commercial, residential and retail properties.
Prepared and organized Risk Assessment, method statement and permits.
Advertise job vacancy, sorted, sifted applications and arranged interview. Trained new admin staff on the system and company policies and procedures.
Completed vendor registration process to enable the company participates and bid in different projects by submitting all necessary documents such as Trade license, company profile and all other documents as required.
Managed petty cash, prepared quotations, invoices and payment receipts. Negotiates with the price and procured materials and services from suppliers.
Collaborated with General Manager, staff and engineers on site. Performed general office duties, clerical and administrative tasks such as handling correspondences, prepared comprehensive quotations, Performa invoice, and submittals, lpo’s and material purchase order.
Prepared required documents such as passports, photo, company documents and completed staff visa application online.
Completed vendor registration process to enable the company participates and bid in different projects by submitting all necessary documents such as Trade license, company profile, etc.
Assisted in daily operations, drafted letters and memo. Handled phone calls and arranged meetings.
Advertise job vacancy, sorted, sifted applications and arranged interview. Trained new admin staff on the system and company policies and procedures.
Answered phone calls and dealt with customer concerns.
Utilized strong interpersonal skills to serve the client’s needs. Assigned in the main operations (sales division) of the company. Knowledgeable in overall operations of the company in Retail Division, from sales, complaints, disputes, receiving clients. Etc.
Processed service provisioning orders for the customers on the system and communicated to the head office thru written request.
Dealt and solved customer concerns and complaints. Maintained sales report, records and accounts of the clients.
Received, maintained and handled daily cash report transactions.
Completed accurate papers work and transactions according to company policies and procedures.
Provided comprehensive and general information about the company’s products and services.
Contacted private individuals over the phone.
Delivered and prepared script to persuade potential customers to purchase our product
Maintained, records of telephonic interactions, orders and accounts
Received and handled inbound and outbound calls. Respond to customer inquiries.
Served and provided customers with product and service information.
Resolved customer concerns, approximately 10 inbound and outbound calls per hour.
Completed call logs and produce call reports. Prepared sales report, and processed orders of customers online
Bachelors Degree in Business Administration Major in Management