Coordinator-CRM Credit Initiation & Compliance-Risk Management
MASHREQ BANK
Total years of experience :21 years, 7 Months
•Evaluates home loan application for Salaried UAE Residents/ Non Residents
•Directly communicate and coordinate with the bank affiliated valuation agencies for all the properties subject for evaluation
•System checking to verify if the applicant/client has an existing relationship with the bank
•Checks and verify required documents provided by the applicant
•Conduct Contact Point Verification (CPV) to applicant’s employer
•Pulls out and check Embounce and E Name Checker report
•Pulls out and check Al Etihad Credit Bureau (AECB) report for all bank’s applicant
•Check and verify all approved cases for disbursal (Loan Agreement and Other DCL Documents vs Final Offer Letter
• Process and evaluates home loan, credit card and Insurance application and account opening (CA/SA)
• Ensures all documents provided are properly checked and complies within bank policies to avoid fraud activities (Quality Control)
• Pulls out and check Al Etihad Credit Bureau (AECB) report for all bank’s applicant
• Check and verify KYC form vs provided customer documents (Passport and ID’s)
• Prepares daily MIS report and send to all department head, NSM and Sales Managers
• Sells insurance products to the bank’s customer base
• Provides efficient and effective customer service to policy holders, bank managers and bank staff
• Handles activity reporting, planning and administration
• Attends regular meetings with Business Managers, Regional Manager, Branch Manager and bank staff for production updates and marketing campaigns
• Conduct market analysis, which include activities such as branch/client profiling and survey on competitor products
• Provides insurance solutions directly to bank referred Personal and Preferred Banking customers
• Handles servicing and client’s complaints.
• Ensure that all bank financial products and services meet client’s needs and satisfaction
• Ensure that bank policies and procedures are well observe and implemented
• Process clearing of cheques (Inward and Outward)
• Ensure that daily reconciliation and monthly General ledger (GL) report, Cash on hand and Balance Sheet are submitted on time
• Handles daily reconciliation of branch ATM transaction
• Handles Foreign Currency Deposit unit (FCDU) accounts and reports of the branch