CUSTOMER SERVICE MANAGER (PREVIOUSLY SHOP MANAGER AT CENTREPOINT)
TAMIMI MARKETS
Total years of experience :26 years, 7 Months
CUSTOMER SERVICE MANAGER CUM STORE BOOK KEEPER
Tamimi Markets (Safeway) Co. Ltd.
Dammam Kingdom of Saudi Arabia
AUGUST 2012 to Present
•Accomplishes customer service human resource objectives by orienting, training assigning, coaching, counseling and disciplining employees.
•Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews such as preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits, identifying customer service trends and determining system improvements.
•Meet customer service financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
•Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; analyzing information and applications.
•Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
•Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
•Accomplishes information systems and organization mission by completing related results as needed.
SHOP MANAGER
Landmark Group of Companies (Centrepoint)
Riyadh, Saudi Arabia
January 2000 to May 2008
•Responsible to manage the store and achieve business objectives and goals for the store set by territory.
•To ensure that international standard is properly done as per company requirements.
•Coordinating with Concept Manager in all concept related issues including planning for season and any promotional issue.
•Ensuring that proper Merchandising and Visual merchandising is absolutely maintained.
•Ensuring that during promotional season all the POS Material’s shall be fully prepared in advance.
•Making sure that all the departments are in proper timely request of goods from warehouse.
•To insure that housekeeping and cleanliness of the store internal and external is properly done at all time.
•Responsible for staff discipline and proper control of attendance.
•Responsible of staff planning.
•Responsible of conducting weekly staff meeting regarding sales performance and other store issues.
•Ensuring that security measures external and internal is properly maintained by security personnel.
ASST. SHOP MANAGER
Landmark Group of Companies (Centrepoint)
Riyadh, Saudi Arabia
AUGUST 1997 to December 2000
•To take charge of the shop and Store Manager function in his absence.
•To assist the Shop Manager in his day to day duties.
•Consistently review and suggest ways for strengthening controls within
the store.
•To receive, distribute and follow-up on stock print outs receive from EDP.
•To receive, action and file all internal memos and instruction.
•Ensure all staff is aware of rules and conduct and discipline is maintained.
•Ensure that warehouse deliveries are in the proper time everyday.
•Ensure that merchandised in floor are properly done and merchandised are
available at all times.
•To identify any missing lines and liaising regularly with the dept. head.
•To maintain shop and back store hygiene.
•Ensure equipment is being used and/or stored correctly.
•To regularly review specific departments allocated including sales, missing
items and customer service.
•To have knowledge of all areas in the store ensuring display and merchandising of goods is to the specified standard.
•Attend to customer grievances maintaining professional public relations.
•Ensure good practice of customer service throughout the store.