Senior Training and Quality Assurance manager Auto Division
Al Mulla Group
Total years of experience :16 years, 2 Months
Run the departement and manage two trainer and one quality auditor.
Develope and conduct training adapted to the kuwait market.
Responsible of all the technical and non technical training.
Train the trainer corse from suplier.
Train the technician on the new tools and latest technology.
Run the service workshop at highest possible efficiency, productivity and utilization.
Full staff adherence to all company general policy and consequently ISO, N-CAM, AS_DOS, GM retail Standard.
Service campaign targeting lost customer and build service packages to attract imported cars.
Manage costs and plan purchasings, based on deficit/surplus of our yearly budgeted expeneses.
Jointly with CRM department review the CSI results and take action accordingly.
Customized service packsges for fleet customers.
Design annual service contracts to be sold upon new car sales.
Upon need; study employee circulation to ensure homogeneous team and a smooth transfer of knowledge and information.
Regular meeting with team leaders and service advisors to brainstrom strategic, tactical and daily operational needs and requirements.
Head of the F1 team and a senior member in the NSSW group.
Coorperate with HR department to reward outstanding employees.
Tune and adjust; to reach a compromise between customers expectation and warranty supplier policies aiming a high score in both, the warranty audit and in customer satisfaction.
Design an incentive scheme that super reward productive and nonproductive employees post reaching the contributional margins.
Regular reports from collection and accounting department to revise recievable and amend the blacklisted customers.
In coordination with part department take action to elevate the service part fulfillment rate.
Follow up on the completion rate of saftey campaign, technical bulletins and port modifications.
All the filled “VOICE OF CUSTOMER” form and online customer complaints are forward to myself with a copy to aftersales managing director and than cascaded to concerned party with strict follow up till case is closed.
Emperical data and all techical reports are filled by team leader but checked by myself before sending to supplier.
Quality specialist in the service department.
Auto Training Manager (NISSAN, NFINITI, GMC, RENAULT Trucks and LOTUS).
Establish a performance matrix and accordingly set the yearly training plan and budget.
Technical support for each team leader.
Responsible of all the technical and non technical training.
Assess orally and through a written test the technical skills of the newly recruited technicians/team leader/service advisor.
Train the technician on the new tools and latest technology.
Vehicule inspection compagnies)
Ensure that the Quality Management System is controlled, understood and implemented by all departments.
Review and follow-up Quality improvement activities.
Analyze and define areas for improvement in the current QMS.
Ensure all aspects and processes of the Quality Management System are established, maintained and continuously improved.
Issue and follow-up corrective & preventive action process until closure.
Define and manage Quality Management System document control and record management activities.
Monitor the documentation related to the quality management system and ensure that it is being followed and updated as needed.
Organize and facilitate Focus Groups between departments, upon need.
Report to concerned Management on the performance of the QMS and the needs for improvement
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