رودولف طنوس

Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and
offering excellent customer service.
* Organizing the weekly staff Rota.
* Always on the shop floor to ensure the team is functioning to the best of their ability.
* Participating in the hiring and training of new staff.
* Setting team targets and chairing morning meetings.
* Covering for the store manager in their absence.
* Guiding individuals towards task accomplishment.
* Leading by example for others to follow through promptness, attendance and personal presentation
standards.
* Being creative and forward thinking in suggesting alternative solutions.
* Taking ownership and pride in my work.
* Passionate about providing excellent levels of customer service.
* Have a sense of urgency in emergency situations.
* Willing to work a flexible schedule to meet the needs of the business.

Chedid Food SARL.
* Selling products and services using solid arguments to prospective customers
* Performing cost-benefit analyses of existing and potential customers
* Maintaining positive business relationships to ensure future sales
* Expedite the resolution of customer problems and complaints to maximize satisfaction
* Achieve agreed upon sales targets and outcomes within schedule
* Coordinate sales effort with team members and other departments
* Supply management with reports on customer needs, problems, interests, competitive activities, and
potential for new products and services.

Recruiting, training and supervising staff
* Agreeing and managing budgets
* Planning menus
* Organizing the opening procedure, and setting up the business.
* Organizing the opening procedure, and setting up the business.
* Making improvements to the running of the business and developing the restaurant
* Liaising with customers, employees, suppliers, licensing authorities and sales representatives
* Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
* Tracking your progress and results with impactful KPIs
* Ensures corporate performance measures and objectives are communicated company wide, and
employees are regularly updated as to progress
* Oversees the development and implementation of standard analyses and reports to assess
* operational performance and, when necessary, works with Officers and Managers to create action
plans to address emerging issues
* Advises management on the formulation and administration of plans and policies for human
resource activities.
* Develops methods and procedures for compiling and analyzing data for reports and special projects.
* Prepare and review compensation and benefits packages
* Forecast hiring need and ensure recruitment process runs smoothly

Cooperative economy Badaro-Lebanon
* Contributes to team effort by accomplishing related results as needed.
* Forecasting supply and demand to prevent overstocking and running out of stock
* Submitting purchase details (vendor’s information, invoices and pricing) to internal databases
* Place orders to replenish merchandise as needed
* Track shipments and address any delays
* Evaluate suppliers offers and negotiate profitable deals
* Coordinate regular inventory audits
* Ensure purchases do not exceed budget
* Keep updated inventory records (including daily shipments

Colonel Craft Beer, Batroun - Lebanon
* Recruiting, training and motivating the staff
* Overseeing or liaising with the kitchen
* Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal
responsibility for the premises
* Enforcing health and safety rules
* Adhering to budgets, increasing profits and managing cashflow
* Dealing with difficult customers and know how to handle the situations

Colonel beer brewery - Batroun
* Services existing accounts, obtains orders, and establishes new accounts by planning and organizing
daily work schedule to call on existing or potential sales outlets and other trade factors.
* Submits orders by referring to price lists and product literature.
* Keeps management informed by submitting activity and results reports, such as daily call reports,
weekly work plans, and monthly and annual territory analyses.
* Recommends changes in products, service, and policy by evaluating results and competitive
* developments.
* Resolves customer complaints by investigating problems; developing solutions; preparing reports;
making recommendations to man
* Contributes to team effort by accomplishing related results as needed.

Colonel beer brewery - Batroun
* Create new recipes, prepare and serve a variety of drinks
* Plan and promote bar events and incentives to drive sales
* Effectively handle customer complaints and special requests
* Recruit hire and train new bar staff
* Forecast requirements and schedule bat staff
* Mixology, spirits beer wine and non-alcoholic beverages
* Operational procedures and standards
* Staff management and employee relations practices
* Budgeting and cost control
* State and local liquor regulations
* Safety, sanitation and food handling procedures

SEG construction, Ashrafieh
● IT department: troubleshooting network equipment, learning on SEG IT tools, performing daily IT
tasks
● Marketing Department: Updating website Data, working on Social media, assisting in putting
marketing plan

Chochos pub restaurant, Batroun
Life guard - 2010 to 2011
AMWAJ, Jounieh